Multiple CC recipients

Angela Rogers · Dec 5, 2003

When we send e-mails and we cc them, the cc recipients
receive the e-mail multiple times. For example, if an e-
mail is cc'd to 5 people, each cc person receives 5 copies
of the e-mail. We are using Outlook 2002 under Windows
XP. Any ideas?

Thanks
Angie

Nikki · Dec 5, 2003

That is not normal behavior. Are you sending to
distribution lists that the recipients may have membership
to more than one?

--
Nikki Peterson [MVP - Outlook]

When we send e-mails and we cc them, the cc recipients
receive the e-mail multiple times. For example, if an e-
mail is cc'd to 5 people, each cc person receives 5 copies
of the e-mail. We are using Outlook 2002 under Windows
XP. Any ideas?

Thanks
Angie

Jeff Stephenson [MSFT] · Dec 6, 2003

Also, what sort of mail account are you using?

Guest · Dec 8, 2003

When it is sent to distribution lists, it works fine. Its
occurs when addresses are separated by ";" that the
problem occurs. We use a POP mail account.

Nikki said:
-----Original Message-----
Also, what sort of mail account are you using?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Nikki said:

That is not normal behavior. Are you sending to
distribution lists that the recipients may have membership
to more than one?

--
Nikki Peterson [MVP - Outlook]

When we send e-mails and we cc them, the cc recipients
receive the e-mail multiple times. For example, if an e-
mail is cc'd to 5 people, each cc person receives 5 copies
of the e-mail. We are using Outlook 2002 under Windows
XP. Any ideas?

Thanks
Angie

Click to expand...

.

Jeff Stephenson [MSFT] · Dec 9, 2003

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479), send some
mail that reproduces this problem, and post the OPMLog.log file after you've
done so?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Nikki said:
When it is sent to distribution lists, it works fine. Its
occurs when addresses are separated by ";" that the
problem occurs. We use a POP mail account.

-----Original Message-----
Also, what sort of mail account are you using?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Nikki said:

That is not normal behavior. Are you sending to
distribution lists that the recipients may have membership
to more than one?

--
Nikki Peterson [MVP - Outlook]

When we send e-mails and we cc them, the cc recipients
receive the e-mail multiple times. For example, if an e-
mail is cc'd to 5 people, each cc person receives 5 copies
of the e-mail. We are using Outlook 2002 under Windows
XP. Any ideas?

Thanks
Angie

Click to expand...

.

Click to expand...

Angie · Dec 12, 2003

Here is a copy of the OPMlog.log file. The e-mail was
sent to one person and cc'd to 2 people.

2003.12.12 13:08:35 <<<< Logging Started (level is
LTF_TRACE) >>>>
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:08:35 Chris O'Brien - Work: UploadItems: 0
messages to send
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000030)
2003.12.12 13:08:35 Chris O'Brien - Work: DoPOPDownload
(flags = 00000030, max msg = ffffffff): full items
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Begin execution
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= Initial blob =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Port: 110, Secure: no, SPA: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Finding host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connecting to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK <6237.1071198818@localhost>
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorizing to server
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
USER chris
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
PASS *****
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorized to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
STAT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK 0 0
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): ====
Comparing server and local blobs ====
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
==========================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): Do
deletions: LoS: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnecting from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
QUIT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnected from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= No blob changes =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): End
execution
2003.12.12 13:08:35 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:10:53 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:10:53 Chris O'Brien - Work: UploadItems: 1
messages to send
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Begin
execution
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Port: 25,
Secure: no, SPA: no
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Finding host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connecting to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 220
bigpond.com service ready (identifier 101/1010490)
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] EHLO
chris1
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 500
syntax error, command unrecognised
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] HELO
chris1
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250
bigpond.com
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Authorized to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] MAIL
FROM: <*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] DATA
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 354
start mail input; end with <CRLF>.<CRLF>
2003.12.12 13:10:55 SMTP (mail.bigpond.com): [tx]
..
2003.12.12 13:10:56 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:56 SMTP (mail.bigpond.com): End execution
2003.12.12 13:10:56 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:10:56 Chris O'Brien - Work: Synch operation
completed

Jeff Stephenson [MSFT] · Dec 12, 2003

Did the message sent when this log was made arrive multiple times at the Cc:
recipients? The log shows that Outlook told the server to send the message
to three addresses (the communication with the server doesn't specify To: or
Cc:, just "send the message here"). The server said "OK". So if multiple
copies arrived at the recipients, it is either a problem with the server or
something wrong on the recipient's end.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Angie said:
Here is a copy of the OPMlog.log file. The e-mail was
sent to one person and cc'd to 2 people.

2003.12.12 13:08:35 <<<< Logging Started (level is
LTF_TRACE) >>>>
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:08:35 Chris O'Brien - Work: UploadItems: 0
messages to send
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000030)
2003.12.12 13:08:35 Chris O'Brien - Work: DoPOPDownload
(flags = 00000030, max msg = ffffffff): full items
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Begin execution
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= Initial blob =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Port: 110, Secure: no, SPA: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Finding host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connecting to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK <6237.1071198818@localhost>
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorizing to server
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
USER chris
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
PASS *****
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorized to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
STAT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK 0 0
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): ====
Comparing server and local blobs ====
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
==========================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): Do
deletions: LoS: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnecting from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
QUIT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): <rx>
+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnected from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= No blob changes =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): End
execution
2003.12.12 13:08:35 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:10:53 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:10:53 Chris O'Brien - Work: UploadItems: 1
messages to send
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Begin
execution
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Port: 25,
Secure: no, SPA: no
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Finding host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connecting to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 220
bigpond.com service ready (identifier 101/1010490)
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] EHLO
chris1
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 500
syntax error, command unrecognised
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] HELO
chris1
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250
bigpond.com
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Authorized to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] MAIL
FROM: <*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] DATA
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 354
start mail input; end with <CRLF>.<CRLF>
2003.12.12 13:10:55 SMTP (mail.bigpond.com): [tx]
.
2003.12.12 13:10:56 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:56 SMTP (mail.bigpond.com): End execution
2003.12.12 13:10:56 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:10:56 Chris O'Brien - Work: Synch operation
completed

-----Original Message-----
Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en- us;Q300479), send some
mail that reproduces this problem, and post the OPMLog.log file after you've
done so?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

When it is sent to distribution lists, it works fine. Its
occurs when addresses are separated by ";" that the
problem occurs. We use a POP mail account.

-----Original Message-----
Also, what sort of mail account are you using?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and
confers no rights

That is not normal behavior. Are you sending to
distribution lists that the recipients may have
membership
to more than one?

--
Nikki Peterson [MVP - Outlook]

in message
When we send e-mails and we cc them, the cc recipients
receive the e-mail multiple times. For example, if an
e-
mail is cc'd to 5 people, each cc person receives 5
copies
of the e-mail. We are using Outlook 2002 under Windows
XP. Any ideas?

Thanks
Angie

.

Click to expand...

.

Click to expand...

Guest · Dec 15, 2003

Each recipient received the e-mail 3 times.

Angie said:
-----Original Message-----
Did the message sent when this log was made arrive multiple times at the Cc:
recipients? The log shows that Outlook told the server to send the message
to three addresses (the communication with the server doesn't specify To: or
Cc:, just "send the message here"). The server said "OK". So if multiple
copies arrived at the recipients, it is either a problem with the server or
something wrong on the recipient's end.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Angie said:

Here is a copy of the OPMlog.log file. The e-mail was
sent to one person and cc'd to 2 people.

2003.12.12 13:08:35 <<<< Logging Started (level is
LTF_TRACE) >>>>
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:08:35 Chris O'Brien - Work: UploadItems: 0
messages to send
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000030)
2003.12.12 13:08:35 Chris O'Brien - Work: DoPOPDownload
(flags = 00000030, max msg = ffffffff): full items
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Begin execution
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= Initial blob =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Port: 110, Secure: no, SPA: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Finding host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connecting to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK <6237.1071198818@localhost>
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorizing to server
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
USER chris
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
PASS *****
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorized to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
STAT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK 0 0
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): ====
Comparing server and local blobs ====
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
==========================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): Do
deletions: LoS: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnecting from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
QUIT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnected from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= No blob changes =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): End
execution
2003.12.12 13:08:35 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:10:53 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:10:53 Chris O'Brien - Work: UploadItems: 1
messages to send
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Begin
execution
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Port: 25,
Secure: no, SPA: no
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Finding host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connecting to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 220
bigpond.com service ready (identifier 101/1010490)
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] EHLO
chris1
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 500
syntax error, command unrecognised
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] HELO
chris1
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250
bigpond.com
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Authorized to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] MAIL
FROM: <*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] DATA
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 354
start mail input; end with <CRLF>.<CRLF>
2003.12.12 13:10:55 SMTP (mail.bigpond.com): [tx]
.
2003.12.12 13:10:56 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:56 SMTP (mail.bigpond.com): End execution
2003.12.12 13:10:56 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:10:56 Chris O'Brien - Work: Synch operation
completed

-----Original Message-----
Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en- us;Q300479), send some
mail that reproduces this problem, and post the OPMLog.log file after you've
done so?

Click to expand...

and
confers no rights

When it is sent to distribution lists, it works fine. Its
occurs when addresses are separated by ";" that the
problem occurs. We use a POP mail account.

-----Original Message-----
Also, what sort of mail account are you using?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and
confers no rights

That is not normal behavior. Are you sending to
distribution lists that the recipients may have
membership
to more than one?

--
Nikki Peterson [MVP - Outlook]

in message
When we send e-mails and we cc them, the cc recipients
receive the e-mail multiple times. For example,

Click to expand...

if
an

e-
mail is cc'd to 5 people, each cc person receives 5
copies
of the e-mail. We are using Outlook 2002 under Windows
XP. Any ideas?

Thanks
Angie

.

.

Click to expand...

Click to expand...

.

Jeff Stephenson [MSFT] · Dec 15, 2003

The logs clearly show that Outlook only sent the message to three recipients
(for privacy reasons, the logs don't show the actual addresses), not to the
nine recipients that would be required for each of the three to receive
three copies. Two things to do:

1) If the recipients are also running Outlook, this may be caused by rules
they've set up in Outlook. If they have rules that move or copy messages,
they should make sure that their rule is also set up to stop processing
rules. I think this is the likely problem.
2) If the problem is not on the recipient's end, you should contact your
ISP. As I say, Outlook is only specifying three recipients for the message.
It's possible, though, that your ISPs software is, for each recipient,
looking inside the message and sending to everyone in the To: or Cc: lines.
That would explain three copies to each person.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Angie said:
Each recipient received the e-mail 3 times.

-----Original Message-----
Did the message sent when this log was made arrive multiple times at the Cc:
recipients? The log shows that Outlook told the server to send the message
to three addresses (the communication with the server doesn't specify To: or
Cc:, just "send the message here"). The server said "OK". So if multiple
copies arrived at the recipients, it is either a problem with the server or
something wrong on the recipient's end.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

Angie said:

Here is a copy of the OPMlog.log file. The e-mail was
sent to one person and cc'd to 2 people.

2003.12.12 13:08:35 <<<< Logging Started (level is
LTF_TRACE) >>>>
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:08:35 Chris O'Brien - Work: UploadItems: 0
messages to send
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
started (flags = 00000030)
2003.12.12 13:08:35 Chris O'Brien - Work: DoPOPDownload
(flags = 00000030, max msg = ffffffff): full items
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Begin execution
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= Initial blob =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Port: 110, Secure: no, SPA: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Finding host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connecting to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK <6237.1071198818@localhost>
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorizing to server
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
USER chris
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
PASS *****
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Authorized to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Connected to host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
STAT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK 0 0
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): ====
Comparing server and local blobs ====
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
==========================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): Do
deletions: LoS: no
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnecting from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): [tx]
QUIT
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):

Click to expand...

+OK
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
Disconnected from host
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
========= No blob changes =========
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au):
===================================
2003.12.12 13:08:35 POP3 (www.itecemployment.com.au): End
execution
2003.12.12 13:08:35 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:08:35 Chris O'Brien - Work: Synch operation
completed
2003.12.12 13:10:53 Chris O'Brien - Work: Synch operation
started (flags = 00000001)
2003.12.12 13:10:53 Chris O'Brien - Work: UploadItems: 1
messages to send
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Begin
execution
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Port: 25,
Secure: no, SPA: no
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Finding host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connecting to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 220
bigpond.com service ready (identifier 101/1010490)
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] EHLO
chris1
2003.12.12 13:10:53 SMTP (mail.bigpond.com): <rx> 500
syntax error, command unrecognised
2003.12.12 13:10:53 SMTP (mail.bigpond.com): [tx] HELO
chris1
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250
bigpond.com
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Authorized to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): Connected to
host
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] MAIL
FROM: <*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] RCPT TO:
<*****>
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:54 SMTP (mail.bigpond.com): [tx] DATA
2003.12.12 13:10:54 SMTP (mail.bigpond.com): <rx> 354
start mail input; end with <CRLF>.<CRLF>
2003.12.12 13:10:55 SMTP (mail.bigpond.com): [tx]
.
2003.12.12 13:10:56 SMTP (mail.bigpond.com): <rx> 250 ok
2003.12.12 13:10:56 SMTP (mail.bigpond.com): End execution
2003.12.12 13:10:56 Chris O'Brien - Work: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2003.12.12 13:10:56 Chris O'Brien - Work: Synch operation
completed

-----Original Message-----
Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-
us;Q300479), send some
mail that reproduces this problem, and post the
OPMLog.log file after you've
done so?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and
confers no rights

When it is sent to distribution lists, it works fine.
Its
occurs when addresses are separated by ";" that the
problem occurs. We use a POP mail account.

-----Original Message-----
Also, what sort of mail account are you using?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties,
and
confers no rights

That is not normal behavior. Are you sending to
distribution lists that the recipients may have
membership
to more than one?

--
Nikki Peterson [MVP - Outlook]

"Angela Rogers" <[email protected]>
wrote
in message
When we send e-mails and we cc them, the cc
recipients
receive the e-mail multiple times. For example, if
an
e-
mail is cc'd to 5 people, each cc person receives 5
copies
of the e-mail. We are using Outlook 2002 under
Windows
XP. Any ideas?

Thanks
Angie

.

.

Click to expand...

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Click to expand...

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Automatic "CC" addressee	1	Jan 9, 2004
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Multiple CC recipients

Angela Rogers

Nikki

Jeff Stephenson [MSFT]

Guest

Jeff Stephenson [MSFT]

Angie

Jeff Stephenson [MSFT]

Guest

Jeff Stephenson [MSFT]

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