Multi vs. Single Column Formatting Problem

[Guest]

Problem:
Whenever word is opened, the new "blank document" is set for multi-columns
format. We tried changing format to single column and saving the file as
"blank document" template, but that not work. Then we tried changing the
format to single column and saving the file as "word.doc," but that did not
work either. How do we correct this?

BTW- it's running on XP Professional

 

[garfield-n-odie]

Locate and open your normal.dot file as described in Method 1 in
http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm . Click
on Format | Columns | One | Apply to: Whole document | OK. Type
a character or two and delete what you just typed. Save the
normal.dot file and close it.