MSXML File

[Guest]

WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates
Automatically.

I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is
now running fine. Following each Install when I went to Open Kodak EasyShare
Software (Photo Album) I would get the Windows Error message that my MSXML
file was damaged/Missing or coruptted and it could be repaired by clicking on
OK (Easyshare would not open). When you clicked on OK, the repair
proceeded....and when finished, EasyShare would open. Then, I would see
Microsoft Updates available for install (again following both repairs) and
the file that would install was the MSXML 4.0 SP2 Security Update (KB27978).
To confirm the file that was downloaded after each Reapir as explained above,
I went out to Windows Update and looked at History. This MSXML....file shows
up each time following running the repair as described above.

Any suggestions? Thoughts why this is happening? Is there a possible
problem I am experiencing?

All seems to be running OK....but I have concerns as to why this file
becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I
wrote Symantec.....they had no idea...said it was a Microsoft File and
contact Microsoft); then prevents me from opening Easyshare, goes through a
repair...then downloads the MSXML...file and installs the file via Microsoft
Auto Updates.

 

[MowGreen [MVP]]

Since you asked ... NIS is not fit for XP. As you've witnessed, it
damages/corrupts system files, in your case, the MSXML ones.
The issue may stem from either the firewall or the antivirus component
of NIS.
Not sure how to deal with the firewall, but you can configure the AV
component not to scan system files associated with the update process:

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

Is MSXML 4.0 SP2 listed in Add/Remove Programs separately from the other
XP Software Updates shown at the bottom ?
Are there randomly named folders being generated on the root drive [the
drive where WINDOWS is installed, usually C:\] ?

Fix: Kb927978 And Kb925672 Repeatedly Reoffered
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=968

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Rock]

WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates
Automatically.

I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is
now running fine. Following each Install when I went to Open Kodak
EasyShare
Software (Photo Album) I would get the Windows Error message that my MSXML
file was damaged/Missing or coruptted and it could be repaired by clicking
on
OK (Easyshare would not open). When you clicked on OK, the repair
proceeded....and when finished, EasyShare would open. Then, I would see
Microsoft Updates available for install (again following both repairs) and
the file that would install was the MSXML 4.0 SP2 Security Update
(KB27978).
To confirm the file that was downloaded after each Reapir as explained
above,
I went out to Windows Update and looked at History. This MSXML....file
shows
up each time following running the repair as described above.

Any suggestions? Thoughts why this is happening? Is there a possible
problem I am experiencing?

All seems to be running OK....but I have concerns as to why this file
becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I
wrote Symantec.....they had no idea...said it was a Microsoft File and
contact Microsoft); then prevents me from opening Easyshare, goes through
a
repair...then downloads the MSXML...file and installs the file via
Microsoft
Auto Updates.

You are better off without NIS. There are other, less resource intensive,
less problematic programs that work better, some of which are free.

Anti-Virus: Avast (free), NOD32 and Kaspersky; some like AVG (free)

Firewall (all free): Sunbelt Software Kerio Personal Firewall, Comodo
Personal Firewall, Zone Alarm.

Anti-Malware (all free): Ad-Aware (new version just released), SpyBot S&D,
Windows Defender, SUPERAntiSpyware, AVG AntiSpyware, BHO Demon, Spyware
Blaster (this offers passive protection to keep some malware from
installing), and HijackThis to name some of them.

 

[Guest]

My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the
other XP Software Updates shown at the bottom of the list. Its
Alphabetically listed.

I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB
927978) . Should I have BOTH?

I do not understand your other comment "Are there randomly named folders
being generated on the root drive". Please explain what I should do to
better resond to this comment.

You certainly have zero'ed in on the issue because when you install NIS,
part of the Install forces a Full System Scan before the Installation is
complete, and, its following the Install of NIS (as I mentioned I had to do
the Install twice), both times I got the message regarding the problem with
the MSXML file when I tried to open my Kodak Easyshare Software (and
EasyShare would not open). But here is what I still don't understand. I saw
the message when I went to Open my EasyShare Software, the message is a
Windows message......its not generated by EasyShare, the message reads a
repair of the MSXML can be done, you click on yes and the Window that opens
is the EasyShare Software Repair Window....the repair runs very similar to
what it looked like when Easyshare was originally installed. After the repair
finishes you can open the Easyshare software.

Since you asked ... NIS is not fit for XP. As you've witnessed, it
damages/corrupts system files, in your case, the MSXML ones.
The issue may stem from either the firewall or the antivirus component
of NIS.
Not sure how to deal with the firewall, but you can configure the AV
component not to scan system files associated with the update process:

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

Is MSXML 4.0 SP2 listed in Add/Remove Programs separately from the other
XP Software Updates shown at the bottom ?
Are there randomly named folders being generated on the root drive [the
drive where WINDOWS is installed, usually C:\] ?

Fix: Kb927978 And Kb925672 Repeatedly Reoffered
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=968

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates
Automatically.

I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is
now running fine. Following each Install when I went to Open Kodak EasyShare
Software (Photo Album) I would get the Windows Error message that my MSXML
file was damaged/Missing or coruptted and it could be repaired by clicking on
OK (Easyshare would not open). When you clicked on OK, the repair
proceeded....and when finished, EasyShare would open. Then, I would see
Microsoft Updates available for install (again following both repairs) and
the file that would install was the MSXML 4.0 SP2 Security Update (KB27978).
To confirm the file that was downloaded after each Reapir as explained above,
I went out to Windows Update and looked at History. This MSXML....file shows
up each time following running the repair as described above.

Any suggestions? Thoughts why this is happening? Is there a possible
problem I am experiencing?

All seems to be running OK....but I have concerns as to why this file
becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I
wrote Symantec.....they had no idea...said it was a Microsoft File and
contact Microsoft); then prevents me from opening Easyshare, goes through a
repair...then downloads the MSXML...file and installs the file via Microsoft
Auto Updates.

 

[MowGreen [MVP]]

Answers inline:

My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the
other XP Software Updates shown at the bottom of the list. Its
Alphabetically listed.

I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB
927978) . Should I have BOTH?
Yes

I do not understand your other comment "Are there randomly named folders
being generated on the root drive". Please explain what I should do to
better resond to this comment.

Each installation of KB925672 will create a folder on the root drive
[the drive where WINDOWS is installed, usually C:\] with a random name
which may/will include numbers. In those folders will be an installation
log.
Said folders can be safely deleted.

You certainly have zero'ed in on the issue because when you install NIS,
part of the Install forces a Full System Scan before the Installation is
complete, and, its following the Install of NIS (as I mentioned I had to do
the Install twice), both times I got the message regarding the problem with
the MSXML file when I tried to open my Kodak Easyshare Software (and
EasyShare would not open). But here is what I still don't understand. I saw
the message when I went to Open my EasyShare Software, the message is a
Windows message......its not generated by EasyShare, the message reads a
repair of the MSXML can be done, you click on yes and the Window that opens
is the EasyShare Software Repair Window....the repair runs very similar to
what it looked like when Easyshare was originally installed. After the repair
finishes you can open the Easyshare software.

The message *is* a Windows message, not from NIS. And, NIS will continue
to corrupt/damage the MSXML 'files' unless you figure out how to
configure it to NOT scan whatever it's corrupting/damaging.
Frankly, removing NIS from the system will make it a much happier camper.
It's your choice.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Guest]

I looked at the Folders in C:\ (Windowns is installed on the drive). The
only folder I saw with numbers is 1386 which I think is a folder that is part
of Windows, or at has nothing to do with the folders you have dscribed. I
recognized all other folders in C:\ except KPCMS Folder....so I am not sure
the folders you were referring to are on my drive. Could it be they are not?
Any further thoughts?

I hear you loud and clear on removing NIS.... I did run a Full NIS scan
today and there were no problems....Easyshare opened without the message that
the MSXML file was damaged. That would mean to me that it was the Install of
NIS that damaged the MSXML file and not the scan.

Answers inline:

My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the
other XP Software Updates shown at the bottom of the list. Its
Alphabetically listed.

I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB
927978) . Should I have BOTH?
Yes

I do not understand your other comment "Are there randomly named folders
being generated on the root drive". Please explain what I should do to
better resond to this comment.

Each installation of KB925672 will create a folder on the root drive
[the drive where WINDOWS is installed, usually C:\] with a random name
which may/will include numbers. In those folders will be an installation
log.
Said folders can be safely deleted.

You certainly have zero'ed in on the issue because when you install NIS,
part of the Install forces a Full System Scan before the Installation is
complete, and, its following the Install of NIS (as I mentioned I had to do
the Install twice), both times I got the message regarding the problem with
the MSXML file when I tried to open my Kodak Easyshare Software (and
EasyShare would not open). But here is what I still don't understand. I saw
the message when I went to Open my EasyShare Software, the message is a
Windows message......its not generated by EasyShare, the message reads a
repair of the MSXML can be done, you click on yes and the Window that opens
is the EasyShare Software Repair Window....the repair runs very similar to
what it looked like when Easyshare was originally installed. After the repair
finishes you can open the Easyshare software.

The message *is* a Windows message, not from NIS. And, NIS will continue
to corrupt/damage the MSXML 'files' unless you figure out how to
configure it to NOT scan whatever it's corrupting/damaging.
Frankly, removing NIS from the system will make it a much happier camper.
It's your choice.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[MowGreen [MVP]]

Perhaps you have to enable show hidden files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

The folders will be named similarly as '7fedqe3tgfvrn'
If you still do not see them after showing hidden files then perhaps the
Hard Drive is partitioned and there is more free space on the other
partition . That would cause the randomly named folders to be created
on the partition with more free space.

THe randomly named folders contain the installation logs ... they are
either named msxml4-kb927978-enu.log or msxml4-kb927978.log
You can do a search of the system to see if any exist.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

I looked at the Folders in C:\ (Windowns is installed on the drive). The
only folder I saw with numbers is 1386 which I think is a folder that is part
of Windows, or at has nothing to do with the folders you have dscribed. I
recognized all other folders in C:\ except KPCMS Folder....so I am not sure
the folders you were referring to are on my drive. Could it be they are not?
Any further thoughts?

I hear you loud and clear on removing NIS.... I did run a Full NIS scan
today and there were no problems....Easyshare opened without the message that
the MSXML file was damaged. That would mean to me that it was the Install of
NIS that damaged the MSXML file and not the scan.

:

Answers inline:

denmarfl wrote:

My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the
other XP Software Updates shown at the bottom of the list. Its
Alphabetically listed.

I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB
927978) . Should I have BOTH?
Yes


I do not understand your other comment "Are there randomly named folders
being generated on the root drive". Please explain what I should do to
better resond to this comment.

Each installation of KB925672 will create a folder on the root drive
[the drive where WINDOWS is installed, usually C:\] with a random name
which may/will include numbers. In those folders will be an installation
log.
Said folders can be safely deleted.

You certainly have zero'ed in on the issue because when you install NIS,
part of the Install forces a Full System Scan before the Installation is
complete, and, its following the Install of NIS (as I mentioned I had to do
the Install twice), both times I got the message regarding the problem with
the MSXML file when I tried to open my Kodak Easyshare Software (and
EasyShare would not open). But here is what I still don't understand. I saw
the message when I went to Open my EasyShare Software, the message is a
Windows message......its not generated by EasyShare, the message reads a
repair of the MSXML can be done, you click on yes and the Window that opens
is the EasyShare Software Repair Window....the repair runs very similar to
what it looked like when Easyshare was originally installed. After the repair
finishes you can open the Easyshare software.

The message *is* a Windows message, not from NIS. And, NIS will continue
to corrupt/damage the MSXML 'files' unless you figure out how to
configure it to NOT scan whatever it's corrupting/damaging.
Frankly, removing NIS from the system will make it a much happier camper.
It's your choice.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Guest]

I have been thinking about your comment regarding Norton IS 2007 and how
intursive it is and how it can impact the speed of your PC. I have heard
good things about Trend Micro PC-cillin Internet Security 2007. In fact, the
Sept '07 Consumer Reports magizine tested many different Protection softwares
and reated Trend Micro the top Software in just about every catagory;
Antivirus/antispam/antispyware.

What are your thoughts regarding this Protection Software?

Perhaps you have to enable show hidden files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

The folders will be named similarly as '7fedqe3tgfvrn'
If you still do not see them after showing hidden files then perhaps the
Hard Drive is partitioned and there is more free space on the other
partition . That would cause the randomly named folders to be created
on the partition with more free space.

THe randomly named folders contain the installation logs ... they are
either named msxml4-kb927978-enu.log or msxml4-kb927978.log
You can do a search of the system to see if any exist.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

I looked at the Folders in C:\ (Windowns is installed on the drive). The
only folder I saw with numbers is 1386 which I think is a folder that is part
of Windows, or at has nothing to do with the folders you have dscribed. I
recognized all other folders in C:\ except KPCMS Folder....so I am not sure
the folders you were referring to are on my drive. Could it be they are not?
Any further thoughts?

I hear you loud and clear on removing NIS.... I did run a Full NIS scan
today and there were no problems....Easyshare opened without the message that
the MSXML file was damaged. That would mean to me that it was the Install of
NIS that damaged the MSXML file and not the scan.

:

Answers inline:

denmarfl wrote:


My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the
other XP Software Updates shown at the bottom of the list. Its
Alphabetically listed.

I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB
927978) . Should I have BOTH?

Yes


I do not understand your other comment "Are there randomly named folders
being generated on the root drive". Please explain what I should do to
better resond to this comment.

Each installation of KB925672 will create a folder on the root drive
[the drive where WINDOWS is installed, usually C:\] with a random name
which may/will include numbers. In those folders will be an installation
log.
Said folders can be safely deleted.


You certainly have zero'ed in on the issue because when you install NIS,
part of the Install forces a Full System Scan before the Installation is
complete, and, its following the Install of NIS (as I mentioned I had to do
the Install twice), both times I got the message regarding the problem with
the MSXML file when I tried to open my Kodak Easyshare Software (and
EasyShare would not open). But here is what I still don't understand. I saw
the message when I went to Open my EasyShare Software, the message is a
Windows message......its not generated by EasyShare, the message reads a
repair of the MSXML can be done, you click on yes and the Window that opens
is the EasyShare Software Repair Window....the repair runs very similar to
what it looked like when Easyshare was originally installed. After the repair
finishes you can open the Easyshare software.

The message *is* a Windows message, not from NIS. And, NIS will continue
to corrupt/damage the MSXML 'files' unless you figure out how to
configure it to NOT scan whatever it's corrupting/damaging.
Frankly, removing NIS from the system will make it a much happier camper.
It's your choice.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Guest]

I have given thought to your commetns regarding Norton IS 2007......

I have heard good things about Trend Miro PC=Cillin IS 2007. The Sept Issue
of Consumer Reports rated protection softwares and Trend Micro was rated the
best in all catagories.

What are your thoughts regarding this Internet Security Software.......

 

[Rock]

I have given thought to your commetns regarding Norton IS 2007......

I have heard good things about Trend Miro PC=Cillin IS 2007. The Sept
Issue
of Consumer Reports rated protection softwares and Trend Micro was rated
the
best in all catagories.

What are your thoughts regarding this Internet Security Software.......

<snip>

Sorry I have no experience with it. I do tend to stay away from large
security suites. They tend to be bloated, and something that tries to do
everything well can sometimes end up being mediocre. In the post to which
you replied I gave my recommendations for security programs.