msnmsgr.exe application error

[Mark]

upgraded to 6.0 and whem program goes to sign in
msnmsgr.exe application error the instruction at
0x77f58e20 referenced memory at 0x1d840ff6 the memory
could not be written come up.
I click ok and next message 0x0015542a9 referenced memory
at 0x02e0ea69 comes up
when I click ok the program shuts down

also when i try to run windows messenger the program
looks like it is starting the hourglass happens but the
program never starts.
no error message pops up

 

[Jonathan Kay [MVP]]

Greetings Mark,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com