msn messeneger 6.2 - WONT WORK

[Daisy]

hey dudes!

i downloaded msn messenger from microsoft website about 4
days ago and installed it. only wen i try to sign in to it
it says:

we are unable to sign u in to .net messenegr service,
possibly because of a problem with the service or with ur
internet connection. please make sure that u r connected
to the internet.
click the help button to check the current .net service
status.
RETRY CANCEL HELP

i click help and it says the service is fine. my internet
connection is also fine as i can surf the web alrite.

i then uninstalled 6.2 and installed v6.0 from
oldversion.com, that doesnt connect either, it has the
same error message. i then tried v5.0 and that doesnt work
either.

i can connect to windows messenger though, but i want my
msn messenegr back

anyone got any ideas?

Thank you

Daisy

 

[Jonathan Kay [MVP]]

Greetings Daisy,

Here are some suggestions you might want to check/try -- I'd suggest paying attention to #4
and #5 in particular, since Windows Messenger works:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com