MSI Error

[MarkC]

Hope this is the place I can find an answer to a problem. Using XP Pro SP2,
Adobe Acrobat 6.0 the full writer version not the reader, and an HP Scanner.

Here's what's happening, when I open Acrobat and use the scan feature, it
tries to install something, in the middle of the install, it asks to insert
a disk with the file name scan.msi. I haven't a clue what disk, is it the
XP disk, the Acrobat disk, the HP disk? I tried them all and it couldn't
find the file.

The kicker is, I will click on cancel, and an error message #1706 comes up
saying it needs the scan.msi file, exists the install, and the HP scanner
window opens up and I'm able to scan. This happens each time I try to scan
using Acrobat. All other applications that use the scanner within their
program, works great, it's just this one.

Any ideas???

MarkC

 

[Colin Barnhorst]

It sounds like the HP disk.

 

[Kenny]

Re-install scanner drivers or look HP site for updated ones.

 

[MarkC]

Thanks for the reply, I check the HP disk for the file and even inserted it
when the prompt came up to insert disk. It did not find it, ditto on the
other ones too. I contacted HP they said it's Adobe, and of course Adobe
said it's HP problem.
MarkC