MS06-071 (security update msxml4-kb927978) cannot be installed

[Guest]

I have deleted 91 files with msxml4-kb927978 from my computer and now it is
running even slower. This computer is only 4 months old. I am not a
computer literate person. Please somebody give an answer that works.

In my add/remove there is a security kb925672, but it won't uninstall. My
computer says that there is an installation problem, perhaps due to windows
running in safe mode.

I also tried to download the msxml.msi SAVE to desktop, (I don't know how to
close a browser) double click on desktop ikon and REPAIR, REMOVE and WHATEVER
never shows up. I go ahead and try to install it and it says there is an
installation problem probably due to windows running in the safe mode.

Is this something anyone understands or should I take this piece of junk
back to DELL?

Please HELP me learn how to fix this.
THANKS BLUEGRASSFOOTBALL OUT

 

[Peter Foldes]

Can you boot up normally (not in safe mode)?

 

[Rock]

Unfortunately your post isn't very clear. Why don't you start out by giving
a history of the problem. You have given us somewhat of a snap shot right
in the middle of things without explaining how you got to where you are.

I have deleted 91 files with msxml4-kb927978 from my computer and now it is
running even slower.

What do you mean that you deleted 91 files with this udpate? How does one
delete files with an udpate? You also state the computer is running even
slower. Slower than what? Before the update or after the update or? Was
the computer not running well to begin with?

This computer is only 4 months old. I am not a

computer literate person. Please somebody give an answer that works.

We need to know what the problems are. Did this computer ever run well?

In my add/remove there is a security kb925672, but it won't uninstall. My
computer says that there is an installation problem, perhaps due to
windows
running in safe mode.

Why are you trying to uninstall it? Why from safe mode? If you're trying
to uninstall it why is there an installation problem?

I also tried to download the msxml.msi SAVE to desktop, (I don't know how
to
close a browser)

You don't know how to close a browser? What does that mean? You just click
the X in the upper right corner of the browser window or does that not work?

double click on desktop ikon and REPAIR, REMOVE and WHATEVER
never shows up.

Whty would you expect Repair or Remove to show up if you're trying to
install something?

I go ahead and try to install it and it says there is an

installation problem probably due to windows running in the safe mode.

Are you running in safe mode?

Is this something anyone understands or should I take this piece of junk
back to DELL?

Please HELP me learn how to fix this.
THANKS BLUEGRASSFOOTBALL OUT

Did you try doing a factory restore back to the state it was in when you
received the computer?

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