MS support doesn't recognize my Vista Product ID number

[Guest]

I recently purchased a HP PC with Vista Home Premium. I obtained the Product
ID # and submitted that to MS Support. The response came back that the
number was invalid. I checked and am keying-in the correct number. Why
doesn't MS Support recognize my Product ID #? Thanks, David

 

[Richard G. Harper]

Because your Product ID is an "OEM" ID, which means that HP must provide the
support you need, not Microsoft. HP bought the copy of Windows that came
with your PC at a significant discount and in return contracted with
Microsoft to provide support for that copy of Windows.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
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* The Website - http://rgharper.mvps.org/
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[Guest]

Thanks!

Because your Product ID is an "OEM" ID, which means that HP must provide the
support you need, not Microsoft. HP bought the copy of Windows that came
with your PC at a significant discount and in return contracted with
Microsoft to provide support for that copy of Windows.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

I recently purchased a HP PC with Vista Home Premium. I obtained the
Product
ID # and submitted that to MS Support. The response came back that the
number was invalid. I checked and am keying-in the correct number. Why
doesn't MS Support recognize my Product ID #? Thanks, David

 

[Richard G. Harper]

You're welcome.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

Thanks!

Because your Product ID is an "OEM" ID, which means that HP must provide
the
support you need, not Microsoft. HP bought the copy of Windows that came
with your PC at a significant discount and in return contracted with
Microsoft to provide support for that copy of Windows.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

I recently purchased a HP PC with Vista Home Premium. I obtained the
Product
ID # and submitted that to MS Support. The response came back that the
number was invalid. I checked and am keying-in the correct number.
Why
doesn't MS Support recognize my Product ID #? Thanks, David