MOUSE FROZEN AT WELCOME SCREEN

[Guest]

There was a previous posting from "Tania" . I wasnt sure how to get there
again but I was wondering what the outcome was or if anyone knew for sure why
this happened. I to am a victim of mobo loss? or is there something else
wrong with my computer. I have done all I can. Anymore suggestions?
mouse freezes at welsome screen, no possible way to get into computer to
restore.

 

[Roberto]

There was a previous posting from "Tania" . I wasnt sure how to get there
again but I was wondering what the outcome was or if anyone knew for sure
why
this happened. I to am a victim of mobo loss? or is there something else
wrong with my computer. I have done all I can. Anymore suggestions?
mouse freezes at welsome screen, no possible way to get into computer to
restore.

Have you tried these

1. start in safe mode
2. start to last known good config
3. test RAM with Memtest86 http://www.memtest86.org
4. test HDD with manufacturer's diagnostic software
5. if either 1 or 2 gets you to the Desktop uninstall your current
then install the latest graphics card drivers

rgds
Roberto

 

[Guest]

Roberto, Thank you for replying, problem is that starting in Safe Mode only
brings you back to the "Welcome Screen" with my log in and an "Administrator,
The mouse cursor/pointer still wont move in Safe mode.

 

[Roberto]

Roberto, Thank you for replying, problem is that starting in Safe Mode
only
brings you back to the "Welcome Screen" with my log in and an
"Administrator,
The mouse cursor/pointer still wont move in Safe mode.

Have you tried a different mouse ?
I still recommend you follow my initial advice re the diagnostics.

rgds
Roberto

 

[Guest]

Roberto, Thank you again. I have tried 4 different Mice USB and the regular
(Vintage Mouse), There is no way to access the Computer I have even tried to
use the Keyboard, I cant perform what you directed because I cant get past
the Welcome Screen to click on my name. The only thing I can access is the
setup, Bios, cmos and the like. The only way to shut down is to unplug it or
push the reset button. Trying the last known config using the safe mode only
brings me to the same welcome screen (in SAFE MODE design of course) with the
addition of an "Administrator" and the mouse still wont move at that.
I think I will give it a big swift kick in the Usb!!
Pentium 4 dual Bios
2 80 gig Hard drives
Gigabyte MoBo
Windows XP Pro (like I need Pro)
Microsoft wireless Keyboard and Mouse (I changed the batteries. It works
fine on the other computer)
Rhonda

 

[Roberto]

Roberto, Thank you again. I have tried 4 different Mice USB and the
regular
(Vintage Mouse), There is no way to access the Computer I have even tried
to
use the Keyboard, I cant perform what you directed because I cant get past
the Welcome Screen to click on my name. The only thing I can access is the
setup, Bios, cmos and the like. The only way to shut down is to unplug it
or
push the reset button. Trying the last known config using the safe mode
only
brings me to the same welcome screen (in SAFE MODE design of course) with
the
addition of an "Administrator" and the mouse still wont move at that.
I think I will give it a big swift kick in the Usb!!
Pentium 4 dual Bios
2 80 gig Hard drives
Gigabyte MoBo
Windows XP Pro (like I need Pro)
Microsoft wireless Keyboard and Mouse (I changed the batteries. It works
fine on the other computer)
Rhonda

Ok we've established mice don't work, do the diagnostics as per my
initial reply and get back with the results

rgds
Roberto

 

[DanS]

Roberto, Thank you again. I have tried 4 different Mice USB and the
regular (Vintage Mouse), There is no way to access the Computer I have
even tried to use the Keyboard, I cant perform what you directed
because I cant get past the Welcome Screen to click on my name. The
only thing I can access is the setup, Bios, cmos and the like. The
only way to shut down is to unplug it or push the reset button. Trying
the last known config using the safe mode only brings me to the same
welcome screen (in SAFE MODE design of course) with the addition of an
"Administrator" and the mouse still wont move at that. I think I will
give it a big swift kick in the Usb!! Pentium 4 dual Bios
2 80 gig Hard drives
Gigabyte MoBo
Windows XP Pro (like I need Pro)
Microsoft wireless Keyboard and Mouse (I changed the batteries. It
works fine on the other computer)
Rhonda

Does the keyboard still work ? If it does, this is at least worth a
shot....

Since you have XP pro, try a safemode startup abd at the Welcome Screen
do (2) ctrl-alt-del's to bring up the classic login screen.

If you can enter your username/password, log on, open up the system
properties by doing a 'Windows' key/Pause-Break. Navigate the tabs on the
dialog box using the arrow keys. Select the 'Hardware' tab. Use the
'tab' key to navigate to the 'Device Manager' button, press space to
click the button.

Press 'Tab' once to make the treeview current. Use the down arrow key to
get to 'Mice and other Pointing Devices', press right-arrow to expand,
down arrow to select your mouse, press delete.

Now reboot....ctrl-alt-delete, arrow to 'Shutdown', spacebar to click,
etc...

Just a theory that windows will try to re-detect the mouse on reboot and
a slight chance it may fix it by re-installing the drivers.

Regards,

DanS

 

[Kelly]

Microsoft wireless Keyboard and Mouse (I changed the batteries. It works

fine on the other computer)

Try both wired. Also there is a setting via the BIOS for usb mice, etc.
Activate it.
Safe mode would be even worse without the change. Good luck!


--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool
http://www.kellys-korner-xp.com/taskbarplus!.htm