MM said:
the mouse on our pc is constantly freezing. we will reboot and it
does not solve the problem. are there any diangonstics that i can
run to determine what the error is or that can fix the problem?
This is what is known as "not enough information".
What you failed to communicate was the type of mouse, how it connects to the
computer, if you have downloaded and installed the latest driver, etc.
For examaple..
If it was a wireless mouse, it's battery could be low and/or it could be
loosing connection with its base. You usually have two "connect" buttons
(one on the mouse and one on the base) you can press to synchronize.
If it was wireless and RF, you may actually have a switch in the mouse and
on the base to choose its channel. Make sure they are set to the same
frequency.
If it is wired, it could be PS2, USB or (less likely) serial. You need to
be sure that you latest chipset (motherboard) driver is installed. You need
to be sure that the latest mouse driver is installed. You need to be sure
(if USB) it is plugged into a known good port (try changing ports on the
computer.)
It could be a bad mouse - that happens. Try another mouse. Hardware goes
bad, mice are cheap.
