Mouse and Keyboard don't work - sometimes

[Guest]

When I start my machine the mouse and keyboard respond (lights on keyboard
and I can move the hour glass) as it's booting up but as soon as I get to the
window where I am to select which user is to log into the machine they quit
responding.
If I start up in safe mode everything works fine. I can select the user I
want and get my desktop.
I check device mgr and everything looks normal.
Thanks

 

[Gerry]

Have you looked at the Warning and Error Reports in the System and
Application logs in Event Viewer?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Pegasus \(MVP\)]

When I start my machine the mouse and keyboard respond (lights on keyboard
and I can move the hour glass) as it's booting up but as soon as I get to
the
window where I am to select which user is to log into the machine they
quit
responding.
If I start up in safe mode everything works fine. I can select the user I
want and get my desktop.
I check device mgr and everything looks normal.
Thanks

Something loads in Normal Mode that does not load in Safe Mode.
Your challenge is to find out what it is. Here is how you can do it:
1. Disconnect the machine from the Internet.
2. Boot it into Safe Mode.
3. Click Start / Run / msconfig {OK}
4. Click the Startup tab.
5. Untick every box, then click OK.
6. Reboot in Normal Mode.
You can now selectively enable the various tasks
you disabled in Step 5 until you find the culprit
that interferes with your keyboard.

Do not reconnect the machine to the net until
you have enabled your virus protection and your
firewall (if you have one).

 

[Guest]

Something loads in Normal Mode that does not load in Safe Mode.
Your challenge is to find out what it is. Here is how you can do it:
1. Disconnect the machine from the Internet.
2. Boot it into Safe Mode.
3. Click Start / Run / msconfig {OK}
4. Click the Startup tab.
5. Untick every box, then click OK.
6. Reboot in Normal Mode.
You can now selectively enable the various tasks
you disabled in Step 5 until you find the culprit
that interferes with your keyboard.

Do not reconnect the machine to the net until
you have enabled your virus protection and your
firewall (if you have one).

I unchecked EVERYTHING and I still get the lockup at the "click user name"
screen.
Suggestions?

 

[Guest]

I unchecked EVERYTHING and I still get the lockup at the "click user name"
screen.
Suggestions?

An update...
I've started up config.sys and have gone to the general tab.
I have done "selective startup"
It starts fine with everything checked EXCEPT Load system Services. Once I
do that then I'm back to the lock up problem.

 

[Unknown]

Make sure plug and play in system services is set to automatic.

 

[Unknown]

If no fix, go to:
http://members.internettrash.com/megapolon/winxptweak.html There you will
find all the services with their purposes and recommended settings. Suggest
you print them out for future reference.

 

[Guest]

It is set to automatic.

Make sure plug and play in system services is set to automatic.

 

[Guest]

Well I got it fixed finally. After messing around with services and startup
programs it turned out to be the anti-virus program causing the problem.
Once this was disabled and removed from the services things booted up
normally.
Thanks for all the suggestions

 

[Unknown]

If you read these newsgroups often, you will note that about 80% of all the
problems are caused by anti-virus programs.
That is precisely why I don't use any of them. And I might add I never have
gotten a virus. I just don't download junk or open unexpected mail or click
on unknown URLs.

 

[Noozer]

If you read these newsgroups often, you will note that about 80% of all
the problems are caused by anti-virus programs.
That is precisely why I don't use any of them. And I might add I never
have gotten a virus. I just don't download junk or open unexpected mail or
click on unknown URLs.

Actually... 80% of them are cause by NORTON/SYMANTEC software.

: )

I've used Avast and AVG for antivirus and never had a problem with my system
because of them.

 

[Unknown]

Could you explain what you mean by 'removed from services'? Thanks. I would
like to understand for future situations.

 

[Unknown]

I'm not keeping individual counts but, I can believe that.