Mouse and Keyboard do not Respond after install of Service Pack 2

[GraemeD]

My daughter recently had to reinstall Windows XP which then required her to re download all the Windows Updates including Service Pack 2 .
After a few failed attempts the Service Pack download seemed to be successful with the message on the screen saying it had installed successfully and to restart the computer .
On restart on reaching the login page both the Mouse and Keyboard are frozen and she can go no further .
I suggested starting in Safe mode but the same thing occurs there .

The keyboard is USB the Mouse is a basic Serial Mouse .
I feel that SP2 has probably not installed correctly but can think of no way to access the computer now to uninstall it and try again .

I mention that Service Pack 2 was installed and running OK before the need to Reinstall Windows .

Would be grateful for any ideas .

Graeme

 

[M. Doucet]

Make sure that USB devices are being recognized during the boot in BIOS. If
that doesn't work, try using a keyboard with a PS/2 conection, or a
different mouse. Otherwise, what was the problem that warranted an XP
reinstall?

--m.

My daughter recently had to reinstall Windows XP which then required her to
re download all the Windows Updates including Service Pack 2 .
After a few failed attempts the Service Pack download seemed to be
successful with the message on the screen saying it had installed
successfully and to restart the computer .
On restart on reaching the login page both the Mouse and Keyboard are frozen
and she can go no further .
I suggested starting in Safe mode but the same thing occurs there .

The keyboard is USB the Mouse is a basic Serial Mouse .
I feel that SP2 has probably not installed correctly but can think of no
way to access the computer now to uninstall it and try again .

I mention that Service Pack 2 was installed and running OK before the need
to Reinstall Windows .

Would be grateful for any ideas .

Graeme

 

[Graeme]

Make sure that USB devices are being recognized during the boot in BIOS. If
that doesn't work, try using a keyboard with a PS/2 conection, or a
different mouse. Otherwise, what was the problem that warranted an XP
reinstall?

--m.

My daughter recently had to reinstall Windows XP which then required her to
re download all the Windows Updates including Service Pack 2 .
After a few failed attempts the Service Pack download seemed to be
successful with the message on the screen saying it had installed
successfully and to restart the computer .
On restart on reaching the login page both the Mouse and Keyboard are frozen
and she can go no further .
I suggested starting in Safe mode but the same thing occurs there .

The keyboard is USB the Mouse is a basic Serial Mouse .
I feel that SP2 has probably not installed correctly but can think of no
way to access the computer now to uninstall it and try again .

I mention that Service Pack 2 was installed and running OK before the need
to Reinstall Windows .

Would be grateful for any ideas .

Graeme

Thanks ,
As I said the keyboard is USB the mouse is PS/2 so both areas are affected .
Also XP service Pack ran successfully on the computer prior to the reinstall of XP.

The reinstall was carried out by a local computer serviceman after it was decided that a Virus infection was causing crashes .Whether this was really the cause we do not know .

Would not know how to detect if devices are being recognised by BIOS .

Graeme

 

[R. McCarty]

The USB keyboard should have shipped with a USB-to-PS2 adapter.
You might want to use that temporarily to gain access. It sounds to me
like a XP re-install wasn't really called for. The machine likely still had
a
few remnants of the virus infection. I would go into BIOS setup and
turn off the Legacy mode function of USB. Doing this might allow you
access to resolve the other issues.
Unfortunately, in our business (PC/IT) use of "Fix-All" solutions still
predominates. Analyzing/Diagnosing PC issues is very complex. Using
"Catch-All" solutions (Uninstall/Re-Install) sometimes makes things
worse.

Make sure that USB devices are being recognized during the boot in BIOS.
If
that doesn't work, try using a keyboard with a PS/2 conection, or a
different mouse. Otherwise, what was the problem that warranted an XP
reinstall?

--m.

My daughter recently had to reinstall Windows XP which then required her
to
re download all the Windows Updates including Service Pack 2 .
After a few failed attempts the Service Pack download seemed to be
successful with the message on the screen saying it had installed
successfully and to restart the computer .
On restart on reaching the login page both the Mouse and Keyboard are
frozen
and she can go no further .
I suggested starting in Safe mode but the same thing occurs there .

The keyboard is USB the Mouse is a basic Serial Mouse .
I feel that SP2 has probably not installed correctly but can think of no
way to access the computer now to uninstall it and try again .

I mention that Service Pack 2 was installed and running OK before the need
to Reinstall Windows .

Would be grateful for any ideas .

Graeme

Thanks ,
As I said the keyboard is USB the mouse is PS/2 so both areas are affected
..
Also XP service Pack ran successfully on the computer prior to the reinstall
of XP.

The reinstall was carried out by a local computer serviceman after it was
decided that a Virus infection was causing crashes .Whether this was really
the cause we do not know .

Would not know how to detect if devices are being recognised by BIOS .

Graeme

 

[GraemeD]

The USB keyboard should have shipped with a USB-to-PS2 adapter.
You might want to use that temporarily to gain access. It sounds to me
like a XP re-install wasn't really called for. The machine likely still had
a
few remnants of the virus infection. I would go into BIOS setup and
turn off the Legacy mode function of USB. Doing this might allow you
access to resolve the other issues.
Unfortunately, in our business (PC/IT) use of "Fix-All" solutions still
predominates. Analyzing/Diagnosing PC issues is very complex. Using
"Catch-All" solutions (Uninstall/Re-Install) sometimes makes things
worse.

Not sure about the adapter , doubt if it was supplied by Acer the PC Maker .
I would have thought though that the fact that the PS/2 Mouse is not working would make it unlikely that the Keyboard would work under PS/2
I know too my daughter would hesitate to get involved with the BIOS . Unfortunately the repairer who was involved had tried a number of things including replacing Ram which was done under warranty but the crashing of the PC continued to get worse so the Reinstall was tried . Of course software problems are nit under any warranty.As I understand the reinstall to vanilla XP worked OK and things had started to run OK until the Service Pack 2 update.

Graeme

 

[R. McCarty]

Thanks for the additional details, gives a clearer picture. From the
original post, it wasn't obvious about whether the technician was a
"Qualified", factory/local contractor. Hopefully, before work began
the repairman backed up your daughter's personal data. Probably
the best solution is a Side-by-Side install of XP, backup data and
then just do a full/fresh install or factory recovery. The "Failed" SP2
installs are likely what caused XP to Fall Over.

The USB keyboard should have shipped with a USB-to-PS2 adapter.
You might want to use that temporarily to gain access. It sounds to me
like a XP re-install wasn't really called for. The machine likely still
had
a
few remnants of the virus infection. I would go into BIOS setup and
turn off the Legacy mode function of USB. Doing this might allow you
access to resolve the other issues.
Unfortunately, in our business (PC/IT) use of "Fix-All" solutions still
predominates. Analyzing/Diagnosing PC issues is very complex. Using
"Catch-All" solutions (Uninstall/Re-Install) sometimes makes things
worse.

Not sure about the adapter , doubt if it was supplied by Acer the PC Maker .
I would have thought though that the fact that the PS/2 Mouse is not working
would make it unlikely that the Keyboard would work under PS/2
I know too my daughter would hesitate to get involved with the BIOS .
Unfortunately the repairer who was involved had tried a number of things
including replacing Ram which was done under warranty but the crashing of
the PC continued to get worse so the Reinstall was tried . Of course
software problems are nit under any warranty.As I understand the reinstall
to vanilla XP worked OK and things had started to run OK until the Service
Pack 2 update.

Graeme

 

[Guest]

Youre best bet with SP2 installation,before you install or before you restart
computer,go to run,type:cmd In cmd type:CHKDSK C: /F Agree to restart,
then type:EXIT As for where youre at now,install xp cd,boot to xp cd(set in
BIOS for this if needed),at xp cd boot menu,select r For recovery,select 1
For
disk C: Press enter for password,type:CHKDSK C: /R When its thru (15-20
min)
type:EXIT Let xp start up,remove cd.

 

[GraemeD]

Make sure that USB devices are being recognized during the boot in BIOS. If
that doesn't work, try using a keyboard with a PS/2 conection, or a
different mouse. Otherwise, what was the problem that warranted an XP
reinstall?

--m.

My daughter recently had to reinstall Windows XP which then required her to
re download all the Windows Updates including Service Pack 2 .
After a few failed attempts the Service Pack download seemed to be
successful with the message on the screen saying it had installed
successfully and to restart the computer .
On restart on reaching the login page both the Mouse and Keyboard are frozen
and she can go no further .
I suggested starting in Safe mode but the same thing occurs there .

The keyboard is USB the Mouse is a basic Serial Mouse .
I feel that SP2 has probably not installed correctly but can think of no
way to access the computer now to uninstall it and try again .

I mention that Service Pack 2 was installed and running OK before the need
to Reinstall Windows .

Would be grateful for any ideas .

Graeme

Thanks to all who replied and offered their suggestions .

Hopefully we willl solve the problem with these ideas .

Graeme