Most reliable 2 tb drive


D

Daniel Prince

In your opinion, what is the most reliable two-terabyte hard drive?
Which hard drive makers have the best warranty service? Thank you
in advance for all replies.
 
Ad

Advertisements

R

Rod Speed

Daniel Prince wrote
In your opinion, what is the most reliable two-terabyte hard drive?
It isnt possible to say that yet, they are too new to have much history yet.

It is clear that Samsung has done a hell of a lot better than Seagate with say 1TB drive reliability.
Which hard drive makers have the best warranty service?
Best in what respect ? Do you mean length of warranty or how easy it is to make a warranty claim ?
 
D

Daniel Prince

Rod Speed said:
Daniel Prince wrote


It isnt possible to say that yet, they are too new to have much history yet.

It is clear that Samsung has done a hell of a lot better than Seagate with say 1TB drive reliability.


Best in what respect ? Do you mean length of warranty or how easy it is to make a warranty claim ?
How easy it is to make a warranty claim and get a replacement drive.
Which drive makers will cross ship a replacement drive? (Sometimes
a drive will partially fail and it is possible to copy some data off
the drive.)
 
A

Arno

Daniel Prince said:
In your opinion, what is the most reliable two-terabyte hard drive?
Which hard drive makers have the best warranty service? Thank you
in advance for all replies.
Impossible to say. I would say the most reliable one is
one that is with another one in a RAID1. Apart from that,
these are consumer grade devices and up to 5% die per year.

There are some rumours about Seagate still having problems,
so maybe stay away from them.


Arno
 
A

Arno

Daniel Prince said:
How easy it is to make a warranty claim and get a replacement drive.
Which drive makers will cross ship a replacement drive? (Sometimes
a drive will partially fail and it is possible to copy some data off
the drive.)
Depens on where you are. You may pay more in S/H and customs fees than
the drive is worth.

Arno
 
Ad

Advertisements

L

larry moe 'n curly

Daniel said:
How easy it is to make a warranty claim and get a replacement drive.
Which drive makers will cross ship a replacement drive? (Sometimes
a drive will partially fail and it is possible to copy some data off
the drive.)
I believe all of them cross ship, and I've had no problems with
Seagate, Hitachi, or Western Digital except for some long delays for
replacement with the latter company, several years ago.

OTOH Samsung US tech support was rather bad for me when I tried it in
mid 2008 and late 2009. On both occasions, Samsung's phone system
often connected me to the wrong departments, and when I did get to
speak with HD support I found that most of their employees were
clueless. And in my 2009 calls, two people in HD support said their
dept. didn't handle HD support and that I had to instead speak with
their laptop computer dept. They said that, even though I gave them
the model number of a 3.5" desktop drive and told them it was a 3.5"
desktop drive being used with a desktop computer. Then a person in
the laptop computer dept. said Samsung offered no HD support over the
phone at all (not true).

And then there's the matter of Samsung changing the terms of the
warranty. My older Samsung has a 5-year factory warranty, where
claims are made through the dealer (located 500 feet from home). I
learned that when I checked the warranty at Samsung's website in 2008,
but in 2009 it said I had to ship the drive to Samsung, and there was
no mention of the duration, only whether the warranty was in effect or
not (could have been a problem with extended warranties offered by
credit cards). Nobody at Samsung could give me the expiration date.
A few minutes ago, I checked the warranty again online, and now a
definite expiration date is listed, only it's two years shorter than
it should be. The moral is, always get the original warranty in
writing, and keep multiple copies of it.

If you have older hardware that supports SATA only up to 1.5 gigabytes/
second speed, it may not recognize current SATA drives, which are
configured by their manufacturers for 3.0Gb/s maximum. Not all slower
SATA ports have this problem -- my Dell Pentium 4 with Intel
motherboard chipset works fine, but my old VIA- and Nvidia-based
motherboards require drives set to 1.5Gb/s max. That's easy with
Seagate and WD drives, which simply require adding a jumper across a
pair of pins, but Hitachi and Samsung drives don't use jumpers for
this (even though Samsungs have jumper pins, and their tech info says
the pins work for this) but instead have to be set through a program
-- which won't work unless the computer recognizes the drives.
 
D

David Brown

David Brown wrote


Nope. Thats the best reliability, stupid.
I guess I should have included a smiley as a hint for the
humour-impaired :)
 
E

Ed Light

I believe all of them cross ship, and I've had no problems with
Seagate, Hitachi, or Western Digital except for some long delays for
replacement with the latter company, several years ago.
For warantee replacement, Western Digital sent me a recertified that was
pretty old, and had experienced 52C. What's your experience in that regard?

I'm hoping it's fixed up like new.
--
Ed Light

Better World News TV Channel:
http://realnews.com

Iraq Veterans Against the War and Related:
http://ivaw.org
http://couragetoresist.org
http://antiwar.com

Send spam to the FTC at
(e-mail address removed)
Thanks, robots.
 
Ad

Advertisements

L

larry moe 'n curly

Ed said:
For warantee replacement, Western Digital sent me a recertified that was
pretty old, and had experienced 52C. What's your experience in that regard?

I'm hoping it's fixed up like new.
I don't know any details about the WD replacements, except none of
them failed quickly.

Did your recertified WD have its original SMART information, or did WD
erase it (I mean the SMART power-on hours, reallocated sectors count,
on/off cycle count, not the sectors)? The company told me that they
erased the SMART info, but they didn't recertify drives older than
27,000 hours.
 
E

Ed Light

I don't know any details about the WD replacements, except none of
them failed quickly.
Mine had a small "Recertified" on the label.

Did your recertified WD have its original SMART information, or did WD
erase it (I mean the SMART power-on hours, reallocated sectors count,
on/off cycle count, not the sectors)?
I'm looking in HD Sentinel but can't find an hour count in the SMART data.

The maximum temperature remains.

--
Ed Light

Better World News TV Channel:
http://realnews.com

Iraq Veterans Against the War and Related:
http://ivaw.org
http://couragetoresist.org
http://antiwar.com

Send spam to the FTC at
(e-mail address removed)
Thanks, robots.
 
Ad

Advertisements

A

Arno

Ed Light said:
I found "decimal data fields" (had to right-click on the data), so it's
928 hours. Probably that's the amount of hours I've run it.
So likely reset and they overlooked the temperature or made it
intentionally non-resettable.

Arno
 
Ad

Advertisements

E

Ed Light

So likely reset and they overlooked the temperature or made it
intentionally non-resettable.

Arno
Yes. The weird thing is that that maximum-ever temperature of 52C isn't
in the SMART list, but it's on the Temperature Tab (HD Sentinel).

--
Ed Light

Better World News TV Channel:
http://realnews.com

Iraq Veterans Against the War and Related:
http://ivaw.org
http://couragetoresist.org
http://antiwar.com

Send spam to the FTC at
(e-mail address removed)
Thanks, robots.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top