Modem stop working: No dial tone


A

ai2003lian

I'm using a HP Pavilion zv5330us laptop ( WinXP Home ). It could
connect to internet using DUN without any problem until last weekend. I
keep getting "No dial tone". I'm sure the phone jack and the cable are
OK since my PC desktop has no problem to connect using the same wall
jack and cable.

I turned on the speaker of modem. When I try to make the connection, I
hear the modem dial the number and afterward the sound of busy signal.
Then the "No dial tone" message appears. Any idea how to fix this
problem? How do I know if it's a defective modem or something else?

Thanks in advance!
 
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A

Abhilash Tibrewal\(MCSA\)

Go to Start>Settings>Control Panel>Phone and modems and adjust the following
settings:

1. Disable "Wait for dial tone before dialing".
2. Change the number of seconds listed in the Cancel a call if not connected
within x secs field(set it at 60 secs) if it takes a long time to make a
connection.
3. Check that the appropriate tone or pulse dialing method is set.

Now try dialing a known working local landline number(apart from the ISP
number).

Let us know if it helps.
 
A

Alvin Brown

Hi

As the prior guy mention to do the following and if all else fails
try removing the modem and download the latest drivers for it and
if that still fails, I would have your modem replaced, could be that
your modem is intermiting, so contact HP, hopefully it's still inder
warranty

Alvin
 
H

HillBillyBuddhist

I'm using a HP Pavilion zv5330us laptop ( WinXP Home ). It could
connect to internet using DUN without any problem until last weekend. I
keep getting "No dial tone". I'm sure the phone jack and the cable are
OK since my PC desktop has no problem to connect using the same wall
jack and cable.

I turned on the speaker of modem. When I try to make the connection, I
hear the modem dial the number and afterward the sound of busy signal.
Then the "No dial tone" message appears. Any idea how to fix this
problem? How do I know if it's a defective modem or something else?

Thanks in advance!

You say it's dialing and you can then hear a busy signal? Sounds like it's
working and dialing into a busy line. I don't know what to make of the "no
dial tone" message *after* receiving the busy signal.

Check the number it's dialing.

--
D

I'm not an MVP a VIP nor do I have ESP.
I was just trying to help.
Please use your own best judgment before implementing any suggestions or
advice herein.
No warranty is expressed or implied.
Your mileage may vary.
See store for details. :)

Remove shoes to E-mail.
 
T

Trent©

I'm using a HP Pavilion zv5330us laptop ( WinXP Home ). It could
connect to internet using DUN without any problem until last weekend. I
keep getting "No dial tone". I'm sure the phone jack and the cable are
OK since my PC desktop has no problem to connect using the same wall
jack and cable.

I turned on the speaker of modem. When I try to make the connection, I
hear the modem dial the number

Then no problem with modem.
and afterward the sound of busy signal.

Then no problem with modem.
Then the "No dial tone" message appears.

Its trying to dial again...before its reset itself. COMPLETELY
powering down the computer for 10+ seconds...reboot...the above
scenario should then start again...with you being able to get the busy
tone again.
Any idea how to fix this
problem?

As someone else suggested, yer probably dialing a busy number.
Somehow, the number yer dialin' got changed. Verify that yer dialin'
the correct number.
How do I know if it's a defective modem or something else?

Thanks in advance!

Its dialin'...you get a 'busy' signal on the other end. Ergo...the
modem's workin' fine.


Have a nice one...

Trent

Budweiser: Helping ugly people have sex since 1876!
 
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Y

yabbadoo

What you haven't said is - have you checked the DUN settings to see if the
number is correct for your ISP? If it has been changed, chances are you've
got a (Virus/malware) rogue dialler installed. Run AV and Spybot checks, and
correct the ISP tel. no. As the modem is actually dialling out (and
receiving responses) it's highly unlikely it's faulty.

Sincerely, Len
 
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A

ai2003lian

It works after I changed my modem from COM4 to COM7. I also disabled
"Wait for dial tone before dialing".

Thx you all for your suggestions!
 

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