Modem Device on High Definition Audio Bus

[Theresa21]

I've had my computer for years. Just yesterday I turned it on and there is a
window saying it found new hardware and needs to install a modem. I haven't
put on a new modem, nor uninstalled the old one. I cannot connect to the
internet with my computer!

So - how would my modem have disappeared? The only way I can think is
through an automatic update from Microsoft.
How do I get back connected to the internet?

 

[Mark L. Ferguson]

In Device Manager (devmgmt.msc) you can open the Properties of the modem
device, and use the Driver tab button to "Roll Back driver"

 

[Theresa21]

It says " no driver files have been backed up for this device"

Theresa

 

[Mark L. Ferguson]

The "Update driver" button will let you search the web for a driver.

 

[Theresa21]

I can't connect to the internet with that computer because it thinks there is
no modem.

 

[Mark L. Ferguson]

If Device Manager fails to list the modem device, it's broken, or
disconnected physically in some way.

 

[Theresa21]

OK - thank you for your time.

Can you tell me how it would have disappeared when none of us in the house
removed it?
Theresa

 

[Mark L. Ferguson]

You should have the system modem tested by someone who understands the
hardware.