S
Steve Jensen
I thought I had posted this but cannot find it, so I apologize if this
appears twice.
Anyway, I had a situation with Windows XP Professional that I have never
seen, and am trying to find out if anyone else has.
My customer reported that he was browsing the internet when his computer
locked up. He rebooted, and when the computer came back up, the Ctl-Alt-Del
prompt did not show up - only a blank desktop and a mouse arrow.
I tried booting the machine in safe mode. It came up with the normal safe
mode screen - except no login screen. I could not find a startup mode that
would allow me to log in. I tried a reinstall repair and it copied the files
and rebooted - and came up to the same blank screen (with a bigger mouse
arrow because now we're in VGA).
Finally, finding nothing on the net about it, I did a fresh install of
Vista, which proceeded normally (which rules out hardware problems).
The whole episode acts like a virus except that I can't find anything about
it on the virus information sites, besides which the computer was protected
by antivirus firewall.
Any information about this would be appreciated.
appears twice.
Anyway, I had a situation with Windows XP Professional that I have never
seen, and am trying to find out if anyone else has.
My customer reported that he was browsing the internet when his computer
locked up. He rebooted, and when the computer came back up, the Ctl-Alt-Del
prompt did not show up - only a blank desktop and a mouse arrow.
I tried booting the machine in safe mode. It came up with the normal safe
mode screen - except no login screen. I could not find a startup mode that
would allow me to log in. I tried a reinstall repair and it copied the files
and rebooted - and came up to the same blank screen (with a bigger mouse
arrow because now we're in VGA).
Finally, finding nothing on the net about it, I did a fresh install of
Vista, which proceeded normally (which rules out hardware problems).
The whole episode acts like a virus except that I can't find anything about
it on the virus information sites, besides which the computer was protected
by antivirus firewall.
Any information about this would be appreciated.