Minolta Dimage IV problem

[mskif]

I have a new Dimage IV running on a Pentium 4 3.2 with 1GB of RAM. I
have scanned about 30 slides thus far and all have the same problem.
There is purple/pink shading that overlays the image is the exact same
spot on every slide scan. The shading covers about 40% of the scanned
image. Konica/Minolta has not responded to my online support request
yet. Has anyone experienced this type of problem? Does my scanner
happen to be defective?

Please respond to the group and not email.

Thanks
Mike

 

[CSM1]

I have a new Dimage IV running on a Pentium 4 3.2 with 1GB of RAM. I
have scanned about 30 slides thus far and all have the same problem.
There is purple/pink shading that overlays the image is the exact same
spot on every slide scan. The shading covers about 40% of the scanned
image. Konica/Minolta has not responded to my online support request
yet. Has anyone experienced this type of problem? Does my scanner
happen to be defective?

Please respond to the group and not email.

Thanks
Mike

I have not seen that problem. Your scanner may be defective.

Have you done the Reset Scanner, Shift+Ctrl+I. Press all three keys at the
same time when the TWAIN interface in on screen.

I have found that the Phone support is better than the online support.
In the USA:
Konica Minolta Digital Support (877) 462 4464. This is a toll free number.

 

[mskif]

Thanks for the reply. I called Minolta and they asked me to send the
scanner to their technicans for repair.

-Mike