MICROSOFT SUPPORT FAILURE. NOW WHAT?

G

Guest

For ten days e-mail support from Microsoft was truly slow and inaccurate. The
messages and instructions to solve my problem were barely intelligeble, with
lots of badly written and incomplete statements. After trying a few tests
without success the e-mails come after 2 days with more poorly designed tests
etc. I complained to a manager and he gave back my complaint to the original
support person who says that I should call for phone support. I dont want
phone support all I want is someone who can fix my issue over e-mail in a
clear and diligent way not with one e-mail per 2-3 days. However I now have
no one to comaplain to.
 
B

bud

Duralexa said:
For ten days e-mail support from Microsoft was truly slow and inaccurate.
The
messages and instructions to solve my problem were barely intelligeble,
with
lots of badly written and incomplete statements. After trying a few tests
without success the e-mails come after 2 days with more poorly designed
tests
etc. I complained to a manager and he gave back my complaint to the
original
support person who says that I should call for phone support. I dont want
phone support all I want is someone who can fix my issue over e-mail in a
clear and diligent way not with one e-mail per 2-3 days. However I now
have
no one to comaplain to.
Click to expand...

Unfortunately that's about how email support works. Microsoft isn't here
either. Have you posted your question here yet? Someone might be able to
help.
 
G

Guest

IT IS FREE!

The Support could be free and you may not know it. After intiating first
contact, for support on its web site, the Microsoft site will scan your
computer to see if it has a valid copy of windows etc. then it will gather
more configuration data and SURPRISE! it will tell you that you have two FREE
SUPPORT CALLS. Phone, Email and perhaps another mode I forgot. That is if
you have not called or used their support before on your system. Most people
assume that they have to pay and never even try to get support.

ONE CAVEAT

The Microsoft support seems to be in caos. People all over the world are
hired with little training, I believe. Some just repeat the tips Microsoft
gives on their web sites. Others reply with half intelligeble statements of
what could be wrong and give you ineffective tests to perform. Email support
is very slow. One email per day max, sometimes one every 3 days.

Direct assist over the phone seems to be very quick. They quickly take over
your computer with Easy Assit ( microsoft product) and in my case at least
,ruined it after working all day. My problem now is worst than when I
started. However they will continue working, but now I am afraid. The
original guy gave up and left me in a worst condition, much worst, since he
rolled back the XP sp2 to XP sp1. God knows how this will turned up and
whether all my other programs will ever work properly now.

The thing to do is : Ask them if this is a well known and documented problem
that can be fixed within 15 minutes. Ask them if there is a software to run
to fix the problem quickly , rather than by hand. If not you are better off
postponing the fixing of the problem, if you can live with it , until
Microsoft provides a precise solution or an automatic fix via software.
 

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