Microsoft Outlook and old BT/Yahoo emails

[Andrew Spence]

I am not a computer expert but can use email program. Recently I ha
laptop crash and had to reload windows XP and all drivers. I have
computers a PC and laptop. Both on BT broadband and using BT/Yaho
email with 4 addresses. I contacted BT and asked about using Microsof
Outlook as my email program on the laptop. The advisor said yes, an
talked me through the setup. Now the laptop has emails, all
addresses. But contact list has dissapeared. Also old emails from on
address vanished. When trying to use the BT/Yahoo email on the PC, al
previous emails dissapeared on all 4 email addresses. The BT adviso
said do not load the BT Broadband disk onto laptop. I still log on t
the internet on the PC with a specific email address.(The BT broadban
page). I dont do that on laptop. In Outlook, I went into emai
accounts and changed the display name so I could see which address wa
which. before, it was just mail.btinternet(1) for example. One othe
had no number, the other was (2). Doing this created new accounts wit
the new names, now I have 6. It appears that all emails after th
change go to the renamed addresses. I dont want to lose all my ol
emails or my contact list. Please help. Thanks

 

[DL]

Are your mail accounts unique?, ie they have seperate passwords.
You can designate a 'friendly name' to each mail account
The default behaviour of a pop mail account is to download all mail, if you
want to access mail from another PC you have to set the acounts option to
leave a copy on the server.
An IMAP account doesnt require this.

Contacts; depends whether you are refering to Contacts shown when you access
your account via web access
The contacts within outlook are entirely seperate to any contacts shown in
web access.

 

[Andrew Spence]

Thank you DL. OK I am just begining to half understand the problem
Before my laptop crash we ( wife & I) had BT Broadband account wit
BT/Yahoo mail included. The BT broadband disk had been loaded to bot
computers. So on either the PC or laptop, we logged on to BT, using on
of four Email addresses, each with its own unique password. Then we wer
looking at Internet explorer, with the BT / Yahoo page setup, so coul
browse the web as normal. included in the toolbar is an email tab
Clicking on this tab would open the mail, and all emails were displaye
in the inbox. If we wanted to see the emails to any of our othe
accounts, we had to log out and in again using that name. Then we coul
read or send from that account. To recap, we could only use one Emai
account at a time. I guess that means that we have been accessing ou
Emails via web access, as DL mentions in his reply?
I suppose I will have to telephone BT and ask where the 'old' Email
are stored and if I can have them back, please? The trouble is, tha
it was BT advisor who said there would be no problems in me changing t
Microsoft Outlook. He never mentioned we might lose the existing Email
from the PC which was not using Outlook, but, as before, the BT/Yaho
accounts.

Contacts: Thank you DL, I assume that in Outlook the list is stored o
my computer? And further assume that my previous contact list wa
stored on a server at BT? SO, If we set up the PC to use Microsof
Outlook, how do we get the contacts into Outlook, on both laptop an
PC? ( I have a memory stick which goes in the USB port so can transfe
files between computers).

Last question: Now I have 6 email accounts, 2 duplicates, on the lapto
in Outlook. The first 4 have the emails before I made the changes t
accounts, the 2 duplicates have emails recieved after that point i
time. Can I delete any account without losing the emails alread
downloaded?
I apologise for being so stupid, but thanks to all who are helping me.