microsoft office outlook does not recognize email@domain

[Alex Marshall]

Hi,

My employers have upgraded all the computers from Office Outlook 2000 to
2003. We have an issue,

There are two accounts setup, internal and external.

For our internal email it is set-up in the following manner,
initialsurname@company where the external email is
(e-mail address removed)

However, using Office 2003 the following message appears, "Microsoft Office
Outlook does not recognize initialsurname@company", it then offers a list of
addresses to choose which normally suggests using the (e-mail address removed)
address or says "(no suggestions)".

Presumeably this is because the email address is not a 'valid' domain (as it
does not have the .com suffix). Google only throws up 13 results, which
doesn't help.

Is there a way to ignore or bypass the validation of emails and send
regardless?

Thanks!

Alex

 

[Ben M. Schorr - MVP]

For our internal email it is set-up in the following manner,
initialsurname@company where the external email is
(e-mail address removed)

However, using Office 2003 the following message appears, "Microsoft
Office
Outlook does not recognize initialsurname@company", it then offers a
list of
addresses to choose which normally suggests using the (e-mail address removed)
address or says "(no suggestions)".

Presumeably this is because the email address is not a 'valid' domain
(as it
does not have the .com suffix). Google only throws up 13 results, which
doesn't help.

Is there a way to ignore or bypass the validation of emails and send
regardless?

Do you have an Exchange server? If not what kind of internal mail server
are you using?

--
-Ben-
Ben M. Schorr, MVP-OneNote/Outlook
Operations Coordinator
Stockholm/KSG - Honolulu
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

 

[Alex Marshall]

Do you have an Exchange server? If not what kind of internal mail server
are you using?

No, sorry. I think it's Quickmail server for mac, running on the mail
server.

Alex

 

[Ben M. Schorr - MVP]

No, sorry. I think it's Quickmail server for mac, running on the mail
server.

So are you using Outlook for PC or for Mac? I assume you're connecting to
the server via POP3 in which case you have no choice but to use the full
e-mail address otherwise the server and client can't properly route the
mail.


--
-Ben-
Ben M. Schorr, MVP-OneNote/Outlook
Operations Coordinator
Stockholm/KSG - Honolulu
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

 

[Alex Marshall]

So are you using Outlook for PC or for Mac? I assume you're connecting to
the server via POP3 in which case you have no choice but to use the full
e-mail address otherwise the server and client can't properly route the
mail.

They use Entourage for the Mac, which is fine sending to the @company
address.

Outlook allows mail to @company to be sent only if the email is stored in
the address book, which is just a hassle to ensure everyone has a correct
and updated address book.

Thanks anyway

Alex