Microsoft Office constantly crashing

[Kent]

Hi all,

Does anyone know if there is any way to detect whether
it's my computer or the software itself that is causing
this kinds of behavior? I am using windows xp with office
2000.

I am increasingly having my Micrsoft and Adobe
applications shut down while I'm working. A window pops
up saying "Outlook has encountered a problem and
will shut down." It has buttons for Send Report or Don't
Send, then shuts down. It started out gradually with one
or two instances per day, now happens 10 to 15 times a
day. It happens with:

Outlook
Word
Excel
Explorer
Adobe (not a Microsoft product)

Sometimes I can go to the application and save the file
before clicking on the message box. Once you click on
the message box, the application shuts down without
asking if you want to save your files.

 

[DL]

Without specific msg errors, other than the one you gave, difficult to
diagnose. However I would tend towards hardware; memory,cpu,mb,video card to
name but a few.
I'm assuming nothing else running, if so kill other apps/processes first
David

 

[Kent]

Hi David,

You might be right that it is the hardware that is
causing this type of erro since I recently just upgraded
my laptop from Win 98 to Win XP. Now, assuming that it is
the hardware that is causing the problem. How do I go
about to determine which hardware is it?

Is there some type of Diagnostic tool that I can use?

Kent

 

[Peter]

I agree with Kent, seems to me that it's hardware related.
Probably bad memory. Let someone look at it.

 

[DL]

Fraid I cannot give you the url but I believe there is a download/scan on
the MS site that checks a pc's hardware for compatibility issues when
upgrading.
Problems with Video drivers are common.
Depends on make of laptop as to whether you check their site or hardware
site for compatible drivers/fixes.
David

 

[Rob Schneider]

My hunch is that the laptop, since it was originally used with Win 98
(and designed for it), that it's not up to spec for XP or you don't yet
have all the right hardware drivers installed.

First check the XP Upgrade Advisor at
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp,
and go from there.