Microsoft Office 2007 stopped working

[Guest]

A week ago I installed Microsoft Office Small Business 2007 upgrade on top of
Windows 2000, with no problems at all until now.

When I now open up Outlook 2007 after about 30 seconds I get an error
message:-
Microsoft Office Outlook has stopped working, windows is collecting more
information about this problem.

I then asked if I want to send more information about the problem to
Microsoft.

The next message:- A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

Outlook closes and goes back to desktop.

I have looked on the Microsoft Office for updates or patches but there is
nothing.

I am very concerned I cannot open this program as I have hundreds of
contacts, email accounts and valuable data there.

If I uninstalled Office 2007 and re-install it again, will all my data still
be on the computer, or will I loose everything?

How can I transfer my Outlook data files to my laptop?

Help please

 

[Guest]

Office 2007 is not supported on Windows 2000...only on Windows XP SP2 and on
Windows Vista. If you have either of those running on your laptop, and you
install Office 2007 there, see
http://www.howto-outlook.com/Howto/backupandrestore.htm for instructions on
backing up and restoring your data.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Sorry I mis-typed, I originally installed Windows Office 2000 and not Windows
2000.

Grrrrrrrrrrrrrrrrrrrrr!!!!

I just spent all day reformating my drive, installed Windows Xp then the
Vista upgrade.

Reinstalled Office Small Business 2007 only to find that Outlook still has
the same problem of stopping after 30 seconds, the main window fades and the
same error windows pop up. The only way out is to exit the program to the
desktop.

All the other Office programs work fine with no problem at all.

 

[Guest]

Not sure if you are facing the same problem I had. Tortured me for a long 3
weeks. Nothing I found online worked. Office Diagnostics could not help too.
Hope it works for you as it did for me. What a relief.

Mine was a case of corrupted PST/OST file. Repair using
scanpst.exe/scanost.exe that comes with Outlook may not work, so try renaming
your offline file, eg. "outlook.ost" to "outlook_old.ost", and let Outlook
builds a new one again the next time it starts up.

Good luck! And let me know if it's solved at (e-mail address removed).

 

[Guest]

I have the above problem, the problem was also described by Chris Wolf in
Redmond Developer News (June 2007) but I have purchased my Dell xps M1210 on
Feb.27, 07, with Genuine Windows Vista Home Premium, with MSFT office small
business 2007-includes Publisher + Outlook 2007.
But recent months, I have encountered all the symptoms that Chris Wolf
described in his article. Two days ago, my Outlook refused to open with the
following message:
" Cannot start Msft office outlook. cannot open the outlook window. the set
of folders cannot be opened.
C:\users\danwu99\AppData\local\microsoft\outlook.pst". Quit outlook and all
mail-embedded application and then use the Inbox repair tool (Scanpst.exe)
to diagnose and repair errors in the file. For more information about the
Inbox Reapir Tool, see Help.
I was very glad to find Chris' article on how to use Scanpst.exe to repair
my Outlook, however, my problem is:
1. using Windows Explorer I cannot find Scanpst.exe in my Laptop;
2. going to my Outlook program, I cannot find inbox repair tool;
3. I load my MSFT Office Small Business 2007 CD, I cannot find Scanpst.exe
with W Explorer or even when I opened up all the folders in the CD, I cannot
find Scanpst.exe.
4. Can you give me some direction where I can find this file or where I can
download Scanpst.exe that will work with Window Vista Home Premium/Outlook
2007.
If anyone can please help, your timely respond will be much appreciated.
Daniel

 

[Milly Staples [MVP - Outlook]]

Enable searching hidden files/folders and use windows search to find scanpst.exe.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, danwu99 asked:

| I have the above problem, the problem was also described by Chris
| Wolf in Redmond Developer News (June 2007) but I have purchased my
| Dell xps M1210 on Feb.27, 07, with Genuine Windows Vista Home
| Premium, with MSFT office small business 2007-includes Publisher +
| Outlook 2007.
| But recent months, I have encountered all the symptoms that Chris Wolf
| described in his article. Two days ago, my Outlook refused to open
| with the following message:
| " Cannot start Msft office outlook. cannot open the outlook window.
| the set of folders cannot be opened.
| C:\users\danwu99\AppData\local\microsoft\outlook.pst". Quit outlook
| and all mail-embedded application and then use the Inbox repair tool
| (Scanpst.exe) to diagnose and repair errors in the file. For more
| information about the Inbox Reapir Tool, see Help.
| I was very glad to find Chris' article on how to use Scanpst.exe to
| repair my Outlook, however, my problem is:
| 1. using Windows Explorer I cannot find Scanpst.exe in my Laptop;
| 2. going to my Outlook program, I cannot find inbox repair tool;
| 3. I load my MSFT Office Small Business 2007 CD, I cannot find
| Scanpst.exe with W Explorer or even when I opened up all the folders
| in the CD, I cannot find Scanpst.exe.
| 4. Can you give me some direction where I can find this file or
| where I can download Scanpst.exe that will work with Window Vista
| Home Premium/Outlook 2007.
| If anyone can please help, your timely respond will be much
| appreciated. Daniel
|
|
|
| "Gadgetman" wrote:
|
|| A week ago I installed Microsoft Office Small Business 2007 upgrade
|| on top of Windows 2000, with no problems at all until now.
||
|| When I now open up Outlook 2007 after about 30 seconds I get an error
|| message:-
|| Microsoft Office Outlook has stopped working, windows is collecting
|| more information about this problem.
||
|| I then asked if I want to send more information about the problem to
|| Microsoft.
||
|| The next message:- A problem caused the program to stop working
|| correctly. Windows will close the program and notify you if a
|| solution is available.
||
|| Outlook closes and goes back to desktop.
||
|| I have looked on the Microsoft Office for updates or patches but
|| there is nothing.
||
|| I am very concerned I cannot open this program as I have hundreds of
|| contacts, email accounts and valuable data there.
||
|| If I uninstalled Office 2007 and re-install it again, will all my
|| data still be on the computer, or will I loose everything?
||
|| How can I transfer my Outlook data files to my laptop?
||
|| Help please