S
Scott
I started with Vista Home Basic 32 bit & I also have a copy of Vista
Home Premium 64 bit on my Presario F750US laptop. When I go to scan
from my HP PSC 1210 using the Vista built in driver (the only one
available), the MSPOCRDC.EXE application crashes not giving me very
much information at all. No word from Microsoft or HP on the problem
though I reported the problem to both.
Is anyone else having this problem or found a solution?
Below is more information.
Product HP PSC 1210 All-in-One
Select a problem area: scanning/copying/faxing
What is your serial number (SN): XXXXXXXXXX
What is your operating system?: Microsoft Windows Vista Home Premium
32
How is your product connected to your PC? USB Cable
Problem Description: I can no longer scan with Microsoft Document
Imaging & HP PSC 1210. I can still scan with a graphics program like
the Gimp, but that doesn't help me for multiple page documents. The PC
keeps crashing when office 2007 Microsoft Document Imaging or
Microsoft Document Scanning tries to use the scanning function of the
PSC 1210. Here is the crash report: Problem Event Name: APPCRASH
Application Name: MSPOCRDC.EXE Application Version: 12.0.4518.1014
Application Timestamp: 45417579 Fault Module Name: kernel32.dll Fault
Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a76d
Exception Code: e0000002 Exception Offset: 000442eb OS Version:
6.0.6001.2.1.0.768.2 Locale ID: 1033 Extra information about the
problem LCID: 1033 Brand: Office12Crash skulcid: 1033 Bucket ID:
633558100 The scanning driver details are as follows: Provider:
Hewlett-Packard date: 11/10/2006 version: 8.0.0.1
Please provide previous troubleshooting steps, or information that
can help HP assist you.: I did repair office 2007, and recently
upgraded to Vista SP1 to see if that would help the problem, but it
did not.
Has anything changed since the unit functioned properly (installation
of SW, settings, cabling, etc.): It has really not worked well since
I switched to Windows Vista and I cannot afford to get a new printer/
scanner at the moment.
First Name Scott
Last Name Emick
Phone Number XXXXXXXXXX
Thanks,
Scott Emick
Euclid Friendly Computer Service
http://efcs.webhop.biz
Home Premium 64 bit on my Presario F750US laptop. When I go to scan
from my HP PSC 1210 using the Vista built in driver (the only one
available), the MSPOCRDC.EXE application crashes not giving me very
much information at all. No word from Microsoft or HP on the problem
though I reported the problem to both.
Is anyone else having this problem or found a solution?
Below is more information.
Product HP PSC 1210 All-in-One
Select a problem area: scanning/copying/faxing
What is your serial number (SN): XXXXXXXXXX
What is your operating system?: Microsoft Windows Vista Home Premium
32
How is your product connected to your PC? USB Cable
Problem Description: I can no longer scan with Microsoft Document
Imaging & HP PSC 1210. I can still scan with a graphics program like
the Gimp, but that doesn't help me for multiple page documents. The PC
keeps crashing when office 2007 Microsoft Document Imaging or
Microsoft Document Scanning tries to use the scanning function of the
PSC 1210. Here is the crash report: Problem Event Name: APPCRASH
Application Name: MSPOCRDC.EXE Application Version: 12.0.4518.1014
Application Timestamp: 45417579 Fault Module Name: kernel32.dll Fault
Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a76d
Exception Code: e0000002 Exception Offset: 000442eb OS Version:
6.0.6001.2.1.0.768.2 Locale ID: 1033 Extra information about the
problem LCID: 1033 Brand: Office12Crash skulcid: 1033 Bucket ID:
633558100 The scanning driver details are as follows: Provider:
Hewlett-Packard date: 11/10/2006 version: 8.0.0.1
Please provide previous troubleshooting steps, or information that
can help HP assist you.: I did repair office 2007, and recently
upgraded to Vista SP1 to see if that would help the problem, but it
did not.
Has anything changed since the unit functioned properly (installation
of SW, settings, cabling, etc.): It has really not worked well since
I switched to Windows Vista and I cannot afford to get a new printer/
scanner at the moment.
First Name Scott
Last Name Emick
Phone Number XXXXXXXXXX
Thanks,
Scott Emick
Euclid Friendly Computer Service
http://efcs.webhop.biz