Microsoft Fax Console crashing

[Guest]

Russ, I don't find "Win32 cabinet self-extractor" on my computer anywhere. I
don't understand what the problem with the files being compressed is for the
installation. I have always compressed dlls and exes for distribution and
part of the setup is to decompress the files to the locations they need to
be. Surely the installer for Fax is smart enough to do this.

This is often the case when the files are pre-copied by a manufacturer on
the hard drive. If you do a search for the files that the installation
routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them,
but you will find fxsapi.dl_ and fxcfgwz.dl_. These are compressed DLL files
and will need to be decompressed. Double click on them and you will get a
prompt for the file to use to open them. Click on BROWSE. and select Win32
Cabinet Self-Extractor, which is in the system folder. With any luck it will
uncompress them all and make them visible as DLL files. The install routine
still may not find these files. If so, then you must manually direct the
installation routine to the i386 folder that contains these extracted files.
--
Russ Valentine
[MVP-Outlook]

I figured out a month ago that the Windows XP installation files are on a
seperate D: partition on my hard drive. The only file I see mentioned in
the
fax install log is fxsmon.dll. When it is called there is a failure to add
a
Printer Monitor and failure to create a printer monitor. Both of these are
fatal errors and shutdown the install. The fxsmon.dll is in my i386
directory, but in a compressed form. I also have noted that there are two
other errors at the beginning of the log, dealing with failure to create
short-cuts.

Gateway has been of no help at all in the matter. They want me to do a
restore back to day one or recovery, and wipe out a month of work on my
part.
No deal since I know that will not work. I tried to install Fax the second
day I had the computer and it didn't work. I certainly don't need Fax that
bad anyway.

I guess I have learned my lesson this time. Don't buy any computer that
has
anything but the operating system installed and the original CD or DVD to
go
with it.

Thanks,
Mike

Did Gateway at least tell you (or have you been able to figure out on
your
own) where the Windows XP installation files are for your system?
When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it usually
means
that the installation files are compressed or in another location. This
is
often the case when the files are pre-copied by a manufacturer on the
hard
drive. I suspect this will be an issue Gateway must solve.
--
Russ Valentine
[MVP-Outlook]
Got the same problem here with a brand new Gateway with SP2
preinstalled.
When I try to install Fax Component get error message 0x8 unable to
find
some
files and the Fax component install fails. Contacted Gateway. They have
nothing to say on the matter. I guess this one will be on the docket
for a
fix at Microsoft on SP 33.

Mike


:

Microsoft Fax Console crashes when I launch it.

Removing it and adding it as a windows component didn't fix anything.

I see there are two versions of it under \WINDOWS\system32

08/29/2002 06:41 AM 130,048 fxsclnt(2).exe
08/04/2004 03:56 AM 143,360 fxsclnt.exe

Here's the pop-up error window:

http://www.post-in-toronto.on.ca/chuck.kahn/hello/246/966/800/Microsoft Fax Console.1.jpg

How do I launch it successfully?

 

[Russ Valentine [MVP-Outlook]]

Sadly, it is not and many users have had to resort to this method. If your
version of Windows XP no longer has the self extractor, you'll have to
resort to the manual method:
https://mvp.support.microsoft.com/default.aspx?scid=kb;en-us;310435
--
Russ Valentine
[MVP-Outlook]

Russ, I don't find "Win32 cabinet self-extractor" on my computer anywhere.
I
don't understand what the problem with the files being compressed is for
the
installation. I have always compressed dlls and exes for distribution and
part of the setup is to decompress the files to the locations they need to
be. Surely the installer for Fax is smart enough to do this.

This is often the case when the files are pre-copied by a manufacturer on
the hard drive. If you do a search for the files that the installation
routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find
them,
but you will find fxsapi.dl_ and fxcfgwz.dl_. These are compressed DLL
files
and will need to be decompressed. Double click on them and you will get a
prompt for the file to use to open them. Click on BROWSE. and select
Win32
Cabinet Self-Extractor, which is in the system folder. With any luck it
will
uncompress them all and make them visible as DLL files. The install
routine
still may not find these files. If so, then you must manually direct the
installation routine to the i386 folder that contains these extracted
files.
--
Russ Valentine
[MVP-Outlook]

I figured out a month ago that the Windows XP installation files are on
a
seperate D: partition on my hard drive. The only file I see mentioned
in
the
fax install log is fxsmon.dll. When it is called there is a failure to
add
a
Printer Monitor and failure to create a printer monitor. Both of these
are
fatal errors and shutdown the install. The fxsmon.dll is in my i386
directory, but in a compressed form. I also have noted that there are
two
other errors at the beginning of the log, dealing with failure to
create
short-cuts.

Gateway has been of no help at all in the matter. They want me to do a
restore back to day one or recovery, and wipe out a month of work on my
part.
No deal since I know that will not work. I tried to install Fax the
second
day I had the computer and it didn't work. I certainly don't need Fax
that
bad anyway.

I guess I have learned my lesson this time. Don't buy any computer that
has
anything but the operating system installed and the original CD or DVD
to
go
with it.

Thanks,
Mike


:

Did Gateway at least tell you (or have you been able to figure out on
your
own) where the Windows XP installation files are for your system?
When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it usually
means
that the installation files are compressed or in another location.
This
is
often the case when the files are pre-copied by a manufacturer on the
hard
drive. I suspect this will be an issue Gateway must solve.
--
Russ Valentine
[MVP-Outlook]
Got the same problem here with a brand new Gateway with SP2
preinstalled.
When I try to install Fax Component get error message 0x8 unable to
find
some
files and the Fax component install fails. Contacted Gateway. They
have
nothing to say on the matter. I guess this one will be on the docket
for a
fix at Microsoft on SP 33.

Mike


:

Microsoft Fax Console crashes when I launch it.

Removing it and adding it as a windows component didn't fix
anything.

I see there are two versions of it under \WINDOWS\system32

08/29/2002 06:41 AM 130,048 fxsclnt(2).exe
08/04/2004 03:56 AM 143,360 fxsclnt.exe

Here's the pop-up error window:

http://www.post-in-toronto.on.ca/chuck.kahn/hello/246/966/800/Microsoft Fax Console.1.jpg

How do I launch it successfully?

 

[Hal Hostetler [MVP S/U]]

He probably won't be able to access the KB article from the MVP site, this
URL should work better:

http://support.microsoft.com/kb/310435
Description and Explanation of a Cabinet File

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Sadly, it is not and many users have had to resort to this method. If your
version of Windows XP no longer has the self extractor, you'll have to
resort to the manual method:
https://mvp.support.microsoft.com/default.aspx?scid=kb;en-us;310435
--
Russ Valentine
[MVP-Outlook]

Russ, I don't find "Win32 cabinet self-extractor" on my computer anywhere.
I
don't understand what the problem with the files being compressed is for
the
installation. I have always compressed dlls and exes for distribution and
part of the setup is to decompress the files to the locations they need to
be. Surely the installer for Fax is smart enough to do this.

This is often the case when the files are pre-copied by a manufacturer on
the hard drive. If you do a search for the files that the installation
routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find
them,
but you will find fxsapi.dl_ and fxcfgwz.dl_. These are compressed DLL
files
and will need to be decompressed. Double click on them and you will get a
prompt for the file to use to open them. Click on BROWSE. and select
Win32
Cabinet Self-Extractor, which is in the system folder. With any luck it
will
uncompress them all and make them visible as DLL files. The install
routine
still may not find these files. If so, then you must manually direct the
installation routine to the i386 folder that contains these extracted
files.
--
Russ Valentine
[MVP-Outlook]
I figured out a month ago that the Windows XP installation files are on
a
seperate D: partition on my hard drive. The only file I see mentioned
in
the
fax install log is fxsmon.dll. When it is called there is a failure to
add
a
Printer Monitor and failure to create a printer monitor. Both of these
are
fatal errors and shutdown the install. The fxsmon.dll is in my i386
directory, but in a compressed form. I also have noted that there are
two
other errors at the beginning of the log, dealing with failure to
create
short-cuts.

Gateway has been of no help at all in the matter. They want me to do a
restore back to day one or recovery, and wipe out a month of work on my
part.
No deal since I know that will not work. I tried to install Fax the
second
day I had the computer and it didn't work. I certainly don't need Fax
that
bad anyway.

I guess I have learned my lesson this time. Don't buy any computer that
has
anything but the operating system installed and the original CD or DVD
to
go
with it.

Thanks,
Mike


:

Did Gateway at least tell you (or have you been able to figure out on
your
own) where the Windows XP installation files are for your system?
When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it usually
means
that the installation files are compressed or in another location.
This
is
often the case when the files are pre-copied by a manufacturer on the
hard
drive. I suspect this will be an issue Gateway must solve.
--
Russ Valentine
[MVP-Outlook]
Got the same problem here with a brand new Gateway with SP2
preinstalled.
When I try to install Fax Component get error message 0x8 unable to
find
some
files and the Fax component install fails. Contacted Gateway. They
have
nothing to say on the matter. I guess this one will be on the docket
for a
fix at Microsoft on SP 33.

Mike


:

Microsoft Fax Console crashes when I launch it.

Removing it and adding it as a windows component didn't fix
anything.

I see there are two versions of it under \WINDOWS\system32

08/29/2002 06:41 AM 130,048 fxsclnt(2).exe
08/04/2004 03:56 AM 143,360 fxsclnt.exe

Here's the pop-up error window:

http://www.post-in-toronto.on.ca/chuck.kahn/hello/246/966/800/Microsoft Fax Console.1.jpg

How do I launch it successfully?

 

[Russ Valentine [MVP-Outlook]]

Right. Thanks.
--
Russ Valentine
[MVP-Outlook]

He probably won't be able to access the KB article from the MVP site, this
URL should work better:

http://support.microsoft.com/kb/310435
Description and Explanation of a Cabinet File

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Sadly, it is not and many users have had to resort to this method. If
your
version of Windows XP no longer has the self extractor, you'll have to
resort to the manual method:
https://mvp.support.microsoft.com/default.aspx?scid=kb;en-us;310435
--
Russ Valentine
[MVP-Outlook]

Russ, I don't find "Win32 cabinet self-extractor" on my computer anywhere.
I
don't understand what the problem with the files being compressed is
for
the
installation. I have always compressed dlls and exes for distribution and
part of the setup is to decompress the files to the locations they need to
be. Surely the installer for Fax is smart enough to do this.

:

This is often the case when the files are pre-copied by a manufacturer on
the hard drive. If you do a search for the files that the installation
routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find
them,
but you will find fxsapi.dl_ and fxcfgwz.dl_. These are compressed DLL
files
and will need to be decompressed. Double click on them and you will
get a
prompt for the file to use to open them. Click on BROWSE. and select
Win32
Cabinet Self-Extractor, which is in the system folder. With any luck
it
will
uncompress them all and make them visible as DLL files. The install
routine
still may not find these files. If so, then you must manually direct the
installation routine to the i386 folder that contains these extracted
files.
--
Russ Valentine
[MVP-Outlook]
I figured out a month ago that the Windows XP installation files are on
a
seperate D: partition on my hard drive. The only file I see
mentioned
in
the
fax install log is fxsmon.dll. When it is called there is a failure to
add
a
Printer Monitor and failure to create a printer monitor. Both of these
are
fatal errors and shutdown the install. The fxsmon.dll is in my i386
directory, but in a compressed form. I also have noted that there
are
two
other errors at the beginning of the log, dealing with failure to
create
short-cuts.

Gateway has been of no help at all in the matter. They want me to do a
restore back to day one or recovery, and wipe out a month of work on my
part.
No deal since I know that will not work. I tried to install Fax the
second
day I had the computer and it didn't work. I certainly don't need
Fax
that
bad anyway.

I guess I have learned my lesson this time. Don't buy any computer that
has
anything but the operating system installed and the original CD or DVD
to
go
with it.

Thanks,
Mike


:

Did Gateway at least tell you (or have you been able to figure out on
your
own) where the Windows XP installation files are for your system?
When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it
usually
means
that the installation files are compressed or in another location.
This
is
often the case when the files are pre-copied by a manufacturer on the
hard
drive. I suspect this will be an issue Gateway must solve.
--
Russ Valentine
[MVP-Outlook]
Got the same problem here with a brand new Gateway with SP2
preinstalled.
When I try to install Fax Component get error message 0x8 unable to
find
some
files and the Fax component install fails. Contacted Gateway.
They
have
nothing to say on the matter. I guess this one will be on the docket
for a
fix at Microsoft on SP 33.

Mike


:

Microsoft Fax Console crashes when I launch it.

Removing it and adding it as a windows component didn't fix
anything.

I see there are two versions of it under \WINDOWS\system32

08/29/2002 06:41 AM 130,048 fxsclnt(2).exe
08/04/2004 03:56 AM 143,360 fxsclnt.exe

Here's the pop-up error window:

http://www.post-in-toronto.on.ca/chuck.kahn/hello/246/966/800/Microsoft Fax Console.1.jpg

How do I launch it successfully?