Microsoft Fax and Telstra Duet problem

[Guest]

I have recently subscribed to the Telstra Duet service. The fax worked
beautifully in both send and receive mode but unfortunately now answers the
voice ring tone and ignores the fax ring tone.

Telstra told me to adjust the ring tone that the fax responds to but I annot
find this setting anywhere in the fax settup or on the modem.

I am running XP Pro on a compaq pentium III. The modem is a PCI Soft V92.

Can you please help get the fax to recognise the Telstra fax ring tone and
pick up on that?

 

[Michael West]

I have recently subscribed to the Telstra Duet service. The fax worked
beautifully in both send and receive mode but unfortunately now answers
the
voice ring tone and ignores the fax ring tone.

Telstra told me to adjust the ring tone that the fax responds to but I
annot
find this setting anywhere in the fax settup or on the modem.

I am running XP Pro on a compaq pentium III. The modem is a PCI Soft V92.

Can you please help get the fax to recognise the Telstra fax ring tone and
pick up on that?

I'm pretty sure the "distinctive ring" features are
in the modem software, so you might want to Google
on that modem and see what comes up.

In my experience, Telstra was of no help whatsover. Telstra
and the modem manufacturer will do a terrific job of finger-pointing,
neither taking reponsibility for finding a solution.

 

[Raymond J. Johnson Jr.]

| I have recently subscribed to the Telstra Duet service. The fax worked
| beautifully in both send and receive mode but unfortunately now answers
the
| voice ring tone and ignores the fax ring tone.
|
| Telstra told me to adjust the ring tone that the fax responds to but I
annot
| find this setting anywhere in the fax settup or on the modem.
|
| I am running XP Pro on a compaq pentium III. The modem is a PCI Soft V92.
|
| Can you please help get the fax to recognise the Telstra fax ring tone and
| pick up on that?

The XP fax service does not support distinctive ring:

http://support.microsoft.com/default.aspx?scid=kb;en-us;272943