Microcode Update Device

[Guest]

Hello. I am really having a big problem with the Microcode Update Device in
Device Manager under System Devices. The Microcode Update Device I noticed
had an "!" next to it. The Device status read "Windows cannot load the
device driver for this hardware. The diver may be corrupted or missing.
(Code 39). Click Troubleshoot to start the troubleshooter for this device"

Now under "Driver" tab, the date of the driver looks like 7/1/2001 and the
version reads 5.1.2600.0 HOWEVER when I look in the C:/WINNT/system32/drivers
directory, the only MUP.SYS file in there reads 9/13/2002 5.1.2600.1106! So
what do I do here? why does the properties for the Microcode Update Device
read one thing while the mup.sys file is another? I tried to run the Update
Driver, but there was an error looking for an INF file?? PLEASE can someone
tell me what to do? In order for the error to stop popping up I uninstalled
the Microcode Update Device from Device Manager (created a system Restore
point before I did that though..). I just want to update the darn thing to
get rid of the error code above in the device status. Any suggestions would
GREATLY help.

Regards,

MJ

 

[Guest]

Have you read this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;307152 ?

 

[Guest]

No I haven't, but it is interesting! However my next question is what
happens now that I performed the uninstall of the Microcode Update Device?
How can I re-install it? Like I mentioned I still have the mup.sys file in
the directory below - how can I re-install?

Much Thanks!

MJ

 

[Guest]

What are the details (manufacturer) of your machine?

 

[Guest]

Jose -

I have a Gateway 500SE Pentium 4 running XP Pro... I could always do a
system Restore back to before I uninstalled the Microcode Update Device,
however If I can get it to not point to the old mup.sys version and look at
the more recent version (which again is in the winnt/system32/drivers
directory) that would be better...

Also another strange thing that has been happening is that for the past 4 or
5 days, there have been sporadic times where my computer freezes up (no error
messages in the Event Viewer) - The screen just sits there, and my mouse is
frozen - I cannot do a ctrl-alt-del or even turn off the power by pushing the
power/reset button. I can only turn off by pulling the power cord (which I
HATE to do - but that is the only alternative). I do not know if this is a
power supply issue (wouldn't the CPU just turn off on it's own rather than
staying up and freeze the screen?), but I just did a mass vacuuming in the
CPU to get all the dust bunnies out of there... Any additional thoughts on
this one?

Much Appreciated,

Michael

 

[Guest]

Jose -

More info:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Gateway
System Model E-2000
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~1800 Mhz
BIOS Version/Date Intel Corp. RG84510A.15A.0018.P08.0208171150, 8/17/2002
SMBIOS Version 2.3
Windows Directory C:\WINNT
System Directory C:\WINNT\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
Total Physical Memory 256.00 MB
Available Physical Memory 41.95 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 660.56 MB
Page File C:\pagefile.sys

 

[Guest]

Step by step.
As you can read here:
http://support.intel.com/support/processors/sb/CS-001670.htm
you need a BIOS update. But I cannot figure out your BIOS with your details. Please download from here:
http://www.unicore.com/biosagent/index.cfm
BIOS Agent, run it and post here the log.

 

[Guest]

Bios Type - American Megatrends licensed to Intel
Bios Date: 08/17/02
Bios ID: 63-0100-000001-00101111-081702-iBRKDL_G-RG84510A

 

[Guest]

I'm sorry for the annoy. Is this your PC?
http://support.gateway.com/s/PC/2800071/2800071nv.shtml
Here one reads: OS Windows Me, and processor AMD. Is that true?
What is your motherboard?

 

[Guest]

Motherboard Properties:
Motherboard ID
63-0100-000001-00101111-081702-iBRKDL_G$RG84510A_BIOS Date: 08/17/02 11:50:48
Ver: 08.
Motherboard Name Intel Rexburg D845GRG

Front Side Bus Properties:
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 100 MHz (QDR)
Effective Clock 400 MHz
Bandwidth 3200 MB/s

Memory Bus Properties:
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 133 MHz (DDR)
Effective Clock 267 MHz
Bandwidth 2133 MB/s

Chipset Bus Properties:
Bus Type Intel Hub Interface
Bus Width 8-bit
Real Clock 67 MHz (QDR)
Effective Clock 267 MHz
Bandwidth 267 MB/s

Motherboard Physical Info:
CPU Sockets/Slots 1
Expansion Slots 3 PCI, 1 AGP
RAM Slots 2 DIMM
Integrated Devices Audio, Video
Form Factor Micro ATX
Motherboard Size 210 mm x 240 mm
Motherboard Chipset i845G

Motherboard Manufacturer:
Company Name Intel Corporation
Product Information
http://www.intel.com/design/motherbd/index.htm
BIOS Download
http://www.intel.com/design/motherbd/genbios.htm

 

[Guest]

Here is the link:
http://www.intel.com/design/motherbd/rg/rg_bios.htm
You have to download the first file. Please, read carefully what you have to do.