Messages in Outbox not going out

[Sam English]

I have MS Office 2003 with Windows XP Prof. on my new
Dell laptop. Some of the messages in my outbox will not
go out when I "send/receive." These messages do not have
a date on them, if they did they would go out. Not sure
how the dates are getting stripped. Sometimes they go
into the outbox immediately with no date, and sometimes
they have a date and something will strip the date
without anything being done on my part and alway if you
click on a message in the outbox that has a date, it will
get stripped of it's date. Have checked for Office
updates, none needed. Anyone ever encountered this one?
Thanks. Sam

 

[Luciano Teghillo]

I am experiencing the same problem. Actually I have same
problem on two new Dell Dimension computers I just
installed. Both machines have Office 2003 Pro....I will
keep looking into it and post a note if I do come up with
a solution.

 

[troy.nichols3]

Sam...I'm dealing with same trub (I'm running Office '03
on XP Home). A post from today ("Louie" 15 June 3:49PM)
reveals if you "forward" vice "reply" or "send new
message", then the message will go out. If I generate a
test message from the "Test Account Settings" button in
the "Internet E-Mail Settings" window (when setting up or
changing an e-mail account in Outlook), the message goes
out and comes back. What the heck??? I know this doesn't
fix the problem, but I'm sharing your pain. I'm going to
keep looking for an answer. Troy

 

[Luciano Teghillo]

Sam,

I just read the message from Troy and I think that it
works but not always. I was "lucky" enough to try and send
a new message and forward (instead of replying) to a
message but they both remained stuck in the Outbox. What I
found out always works is the following: open the message
stuck in the outbox, select Forward, and resend the
message.
There is a post also dated June 15, 3:30 AM that might be
interesting.

Regards,
Luciano

 

[Sam English]

Thanks for any help! This is my boss' computer and he's
expecting me to fix this thing. It's really weird and
I'm leaning toward a MS "bug." I found out something
else yesterday that's totally strange. If you have
a "good" message in the "outbox" and have "bad" messages
in the "outbox" under the "no date" heading and you left
click and delete one of the "bad" messages, one of the
good messages will be stripped of it's date and go back
to plain text and then move to the "no date" heading.
I've purchased a software support package from Dell and
they're working on the problem for me. When or if they
get a resolution, I'll post it.

Sam

 

[Sam English]

Dell just helped me fix my problem. It's a conflict with
the Norton anti-spam program. There may be another way
to defeat the anti-spam program but here's how they had
me "fix" it. Go to My Computer/C:/Program Files/Common
Files/Symantec Shared/Anti-Spam and find the file named
MSOUPLUG.dll and rename it MSOUPLUGold.dll. Close out
and restart the computer. Fixed it for me. Hope it
works for you. I also defeated my virus scanning of out-
going email, but I don't think that had anything to do
with it. If you keep your computer "clean" you shouldn't
really need it.

Sam