Message stuck in outbox

[charles]

I have a customer that phoned me the other day to say that
a message was stuck in his outbox. The message has a large
number of people in the Cc... feild. This message just
will not send.... I also cannot delete it. I went onto OWA
and accessed the e-mail, but could only read not delete it.
He has on an exchange server - 2000 - with about 13GB of e-
mail for the total company. Is there anyway to delete this
from his outbox? Any doe anybody know what happened?

Exchange 2000 SBS
Outlook 2003 SP1
E-Mail has hundreds in Cc.. feild. He imported from excel
list.

 

[Chuck Davis]

Try setting Outlook to work offline. When in offline mode you should be able
to delete it.

 

[Peter D]

In the "FWIW Dept"...

I had this happen with e-maisl with attachments and finally got it down to
e-mails above a small size. The MTU setting was higher than it should have
been (default of 1500, but ISP had somehow caused a lower one to be needed,
1462 iiirc). If the other suggestions dont' work out or if it small emails
work fine, check the MTU settings needed enroute.
HTH