Memory conflict in XP Pro SP2

[Guest]

I have been trying to troubleshoot a memory error that occurs when loading
Pinnacle Video software. It totatlyy crashes Veriosn 9 which came with a
video capture box. It also occurs (but does not totally crash Soundforge
audio editor.) The more I look it seems like a direct x thing(eg. when
scanning for Direct X plugins etc.)

Running DXDIAG - I have an error with the DIRECTSHOW segment - won't run -
crashes DXDIAG. Running Direct X 9.0c (latest)
=============
The exact error is:
"Instructrion at 0x0150415b referrenced memory at "0x00000000." The memory
could not be written.
=============
System:
Win XP Pro SP2
1 gig RAM
AMD athlon XP2400 CPU (2gightz)
Sound card - Turtle Beach Catalina (latest drivers)
Video card - NVIDIA GeForce 4200 Ti with AGP (latest drivers - Dec 2005)
BIOS - up to date - just flashed

Any help here would be appreciated. MY Christmas week has already been
messed up enough.

Thanks,

Tom L

 

[Guest]

hello, I too have been experiencing this problem. Did you ever find the
correction to how to fix this. As I am not a comp. wiz

 

[Guest]

Have you opened event viewer and chk the events/warning for the
installation..
Also,SP2 has alot of requirments for drivers,unsigned drivers create a
problem
in SP2,you might chk for updates from the mfg web site for SP2.Also,you might
open device mgr,update drivers for the card,select "let me install"
(advanced),
browse to the pinnacle cd,let xp install driver.In xp you'll need the
drivers,but
with software,windows encoder 9 series and its utilitys will replace the
software
and its probably much better....

 

[Guest]

Andrew:

it tool some 'googling' just to find out how to find the Administartive
Tools applet and make it visible - so I learned something new.

I also tried to check the errors from the Admin Login instead of my regular
user login.

Same error results in memory.

The Event Viewer showed ID 26 "Application Popup".

The text is pretty much the same as I typed in before.
====snip====
Application popup: RunDLL32.exe - Application Error : The instruction at
"0x0121415b" referenced memory at "0x00000000". The memory could not be
"written".

Click on OK to terminate the program
Click on CANCEL to debug the program

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

====end snip======

Following the link to Microsoft for event 26 you get this box:

++++++++++++++
Explanation
The program could not load a driver because the program user doesn't have
sufficient privileges to access the driver or because the drive is missing or
corrupt.


User Action
To correct this problem:

Ensure that the program user has sufficient privileges to access the
directory in which the driver is installed.
Reinstall the program to restore the driver to the correct location.
+++++

It must be a basic Windows System driver that's corrupt - but wondering
WHICH ONE? Should I do an in-place re-install. Re-install just SP2??

I downloaded the newest Microsoft Video Codecs etc today as well. No joy.

I stiil get an erro just running the Directr X checker DXDIAG.

Previously had run a full memory stick diagnostics on RAM "memtestX86". All
memory was error free.

There's a bad driver in there - how to find it?

PS - the video encoder hardware is USB based and NOT a PCI card plug in so
the drivers are pretty basic. The errors are occurring in all kinds of
software now.

Ran Microsoft's DECCHECK.EXE - it crashed too.

Thanks,

Tom L

 

[Guest]

SOLUTION from MICROSOFT!!!

Jane Yan in Customer Support has solved it!!!!

It was the DEP function in SP2. (Data Execution Protection)

Here is her exact course of action:

===paste===
I suggest we first do not reinstall Windows or SP2. This issue can be caused
by one of the following factors:

1. The corrupted display card driver.
2. The DEP function.
3. The program conflict.

I suggest we first roll back the display card driver and check our issue
again:

1. Click "Start", go to "Run", type in "devmgmt.msc" and press "Enter".
2. Double click to expand "Display Adapters".
3. Right click your display card and click "Properties".
4. Click the "Driver" tab and click "Roll Back Driver".

Then please check our issue again. If not work, I suggest we disable the DEP
function and check our issue again:

This issue can be caused by the Data Execute Protection (DEP) function in
Service Pack 2. To resolve the issue, please follow the steps below:

For Windows XP Professional
---------------------------
1. Please click "Start" menu => click "Run" => type "cmd" <without quotation
marks> and click "OK".
2. Type or copy the following commands into the prompt window:
Note: Please do not press Enter key until you see the (Press Enter Key)
prompt.

Bootcfg /raw "/noexecute=alwaysoff /fastdetect" /id 1 (Press Enter Key)
Shutdown -r -f -t 0 (Press Enter Key)

===end paste====

What a relief!

Thanks Jane!

Tom L.