Meetings show up in tasks and not on calendar

L

Langwytche

When my user opens a meeting invitation, it goes to her task list; when she
accepts the meeting invitation, it stays on her task list and does not show
up on her calendar. Is there some setting in Outlook 2007 the user may have
inadvertently changed? Other users received the same installation and have no
difficulties. Could the meetings be showing up on a different calendar
instead of her default?

I've been researching the topic for almost two hours now--your help is
appreciated!
 
L

Langwytche

It is definitely going to her Tasks list. I sent her an invitation and then
went to her desk and watched what happened when she first opening the
invitation without responding, and then when she opened the invitation and
accepted.

Diane Poremsky said:
is it going to her task list or her to-do list?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



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(e-mail address removed)




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Langwytche said:
When my user opens a meeting invitation, it goes to her task list; when
she
accepts the meeting invitation, it stays on her task list and does not
show
up on her calendar. Is there some setting in Outlook 2007 the user may
have
inadvertently changed? Other users received the same installation and have
no
difficulties. Could the meetings be showing up on a different calendar
instead of her default?

I've been researching the topic for almost two hours now--your help is
appreciated!
Click to expand...
Click to expand...
 
J

Judy Gleeson \(MVP Outlook\)

is it in the Tasks folder?

Regards

Judy Gleeson
MVP Outlook

www.judygleeson.com

Want to be more productive? Outlook 2003 user? Read "7 settings all Outlook
2003 users should change" at www.pragmatix.com.au

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..
Langwytche said:
It is definitely going to her Tasks list. I sent her an invitation and
then
went to her desk and watched what happened when she first opening the
invitation without responding, and then when she opened the invitation and
accepted.

Diane Poremsky said:
is it going to her task list or her to-do list?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Langwytche said:
When my user opens a meeting invitation, it goes to her task list; when
she
accepts the meeting invitation, it stays on her task list and does not
show
up on her calendar. Is there some setting in Outlook 2007 the user may
have
inadvertently changed? Other users received the same installation and
have
no
difficulties. Could the meetings be showing up on a different calendar
instead of her default?

I've been researching the topic for almost two hours now--your help is
appreciated!
Click to expand...
Click to expand...
Click to expand...
 
L

Langwytche

In case I was mislead by the user, I had her send me a screen capture of her
calendar and her tasks list after I sent her a test meeting invitation and
she accepted the invitation. The accepted test meeting is not on her
calendar. It shows up, however, in a page that at the top has "To-Do List -
Microsoft Outlook." The page is divided into columns: Tasks; To-Do List; and
To-Do Bar. The current view is set to To-Do List, and the To-Do List includes
her tasks, tasks in her mailbox, and tasks in her active mailbox. The meeting
actually shows up on the To-Do-Bar. along with her other meetings for the
day--none of which show up on her calendar.

I keep thinking it has to be some setting the user has inadvertently
changed, but I can't figure out what it might be. I hope I've provided enough
information, but I'll be happy to provide more if it will help me resolve
this issue.

Thanks so much for any help you can give me.
 
D

Diane Poremsky [MVP]

Ok. so its in the to-do calendar list but not in the Day/Week/Month view -
we're seeing a lot of that lately, the result of syncing with PDAs, usually
iphone.

I'd reset the view to see if that’s it - if not, was the event sent from a
portable device or does the user sync with a device?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
L

Langwytche

I'll try your suggestions--thank you for them--but the user does not use a
PDA, and the event was sent from a desktop computer, both of us within the
same office.

Once I've reset the view, I'll let you know whether it has solved the issue.

Thank you,
Pat

Diane Poremsky said:
Ok. so its in the to-do calendar list but not in the Day/Week/Month view -
we're seeing a lot of that lately, the result of syncing with PDAs, usually
iphone.

I'd reset the view to see if that’s it - if not, was the event sent from a
portable device or does the user sync with a device?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Langwytche said:
In case I was mislead by the user, I had her send me a screen capture of
her
calendar and her tasks list after I sent her a test meeting invitation and
she accepted the invitation. The accepted test meeting is not on her
calendar. It shows up, however, in a page that at the top has "To-Do
List -
Microsoft Outlook." The page is divided into columns: Tasks; To-Do List;
and
To-Do Bar. The current view is set to To-Do List, and the To-Do List
includes
her tasks, tasks in her mailbox, and tasks in her active mailbox. The
meeting
actually shows up on the To-Do-Bar. along with her other meetings for the
day--none of which show up on her calendar.

I keep thinking it has to be some setting the user has inadvertently
changed, but I can't figure out what it might be. I hope I've provided
enough
information, but I'll be happy to provide more if it will help me resolve
this issue.

Thanks so much for any help you can give me.
Click to expand...
Click to expand...
 
L

Langwytche

Okay, I checked the view, and it is set to Day/Week/Month, and Details are
set to High. As stated previously, the user doesn't use any sort of PDA and
doesn't sync, and I sent her invitations from my desktop computer.

Anything else I can try? I appreciate your help on this issue--it's
frustrating!!

Pat
 
L

Langwytche

Not that I want to sound jaded, but I'm beginning to believe "Never trust the
user." Turns out she was viewing the wrong calendar. She had an archive open
and she had it selected instead of the one in her active mailbox. This didn't
come to light during any of our questions or discussions with the user.

I am so sorry for wasting everyone's time, but thank you to everyone who
responded. I was almost embarrassed to post this, but I thought it might be
useful as another item to check if someone else encounters this problem.
 
D

Diane Poremsky [MVP]

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