Media Center crashes...

[Guest]

I recently upgraded my 2 computers (desktop & laptop) to Vista Home Premium,
& everything works fine except that I can't watch videos from the My Videos
folder through Media Center because it crashes Media Center (not the whole
computer). This happened on my desktop before I upgraded (I just had Windows
MCE 2005 on it), but I don't know that I ever tried it on my laptop before
the upgrade. Either way, it is happening now, & I was wondering if anyone
knew why it's doing it & how I can fix it?
Thanks!

 

[zachd [MSFT]]

What's the fault bucket number that you get:
http://zachd.com/pss/pss.html#bucket
?

 

[Guest]

Thanks for responding -- the problem is with Media Center, not Media Player,
but here's the info you asked for:

Product
Media Center

Problem
APPCRASH

Date
4/3/2007 11:38 PM

Status
Report Sent

Description
Stopped working

Problem signature
Problem Event Name: APPCRASH
Application Name: ehshell.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b55e
Fault Module Name: QuickTimeSource.dll
Fault Module Version: 4.0.23.0
Fault Module Timestamp: 42009776
Exception Code: c0000094
Exception Offset: 000226db
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 406909064

 

[zachd [MSFT]]

OK - where did you get QuickTimeSource.dll from? That doesn't look like a
Microsoft product/file. What does it say in the file properties for that
file? Is there an update available? Failing that, does uninstalling what
installed it fix you up?

 

[Guest]

I had no idea that file existed, but when I searched for it, it said it was
an application extender for Muvee AutoProducer -- I think that came with my
computer, but I've never even used it. I uninstalled that entire program, &
that fixed my problem!
Thanks a lot!