"...make sure controls are registered"?

[Ben Davis]

What does "... make sure controls are registered" mean?
we have just installed windows xp. If we open some
software that works on other widows systems in XP we get
this message. "Unable to start pateint dialogue make sure
controllers are registered"
Thanks

 

[Ben Davis]

Already tried reinstalling software and I believe the
software works on NT and 2000. I am trying to help my Dad
with this problem and I do not have all the details. My
Dad and I think it is likely that the software is the
problem as you suggested. Unfortunately, the company has
not returned repeated phone calls for several days. the
program is a very specific program that my Dad needs or we
would go through another company. I posted this just
incase there was an easy answer that we overlooked. My Dad
is going to talk to a consultant from UC Davis maybe they
will have some answers.
Thanks for the reply