major problems after installing flight simulator!

[Guest]

I've installed FS2002, run it a couple of times with no probs but now every
time I start it it causes the pc to restart. Not only that, but since then
virtually every other game installed on my pc -Halo, Myst Revelation to name
a few- does the same! All these games run fine until now, but the only ones
still working are Splinter Cell and Symcity4. I've tried following every tip
suggested by Peter S. (unistalled and updated the display drivers in safe
mode, uninstalled and reinstalled the games, which incidentally run fine
immediately following installation, but only once. I repeat all my games run
perfectly prior to installing FS2002, and my system -1.2GHz duron, Nvidia
Geforce 2 64Mb, 384MB Ram, XP O. S. is more than capable of running these
games. What the heck happened?!? Thanks for every, very much appreciated,
suggestions!

 

[Jimmy S.]

Hi Paolo,

Your system is most likely restarting as a result of a STOP error.
This might have been caused by the DX update when you installed FS.

To stop this behavior go to Control Panel / System / Advanced /
Click the Startup and Recovery Settings button / Uncheck the box
labelled "Automatically restart" under the System Failure section.

To analyze the error, try the steps in: http://aumha.org/win5/kbestop.htm

If the error indicates a file name that begins with ati, or nv (nVidia)
the most likely solution would be to install the latest drivers using
the instructions at: http://mvps.org/nibblesnbits/Video.html#drivers

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com


Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

 

[Guest]

Thanks Jimmy (sorry for getting your name wrong in my previous post BTW). As
I said I've already tried doing what you suggested in other threads, e.g.
unistalled and re-installed the video drivers, but no joy. I've disabled auto
restart and I got a 0x0000008E stop message but no reference whatsoever to
the display driver? You mentioned DX update during FS installation, what does
that mean? Can it be reverted?

Hi Paolo,

Your system is most likely restarting as a result of a STOP error.
This might have been caused by the DX update when you installed FS.

To stop this behavior go to Control Panel / System / Advanced /
Click the Startup and Recovery Settings button / Uncheck the box
labelled "Automatically restart" under the System Failure section.

To analyze the error, try the steps in: http://aumha.org/win5/kbestop.htm

If the error indicates a file name that begins with ati, or nv (nVidia)
the most likely solution would be to install the latest drivers using
the instructions at: http://mvps.org/nibblesnbits/Video.html#drivers

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com


Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

I've installed FS2002, run it a couple of times with no probs but now every
time I start it it causes the pc to restart. Not only that, but since then
virtually every other game installed on my pc -Halo, Myst Revelation to name
a few- does the same! All these games run fine until now, but the only ones
still working are Splinter Cell and Symcity4. I've tried following every tip
suggested by Peter S. (unistalled and updated the display drivers in safe
mode, uninstalled and reinstalled the games, which incidentally run fine
immediately following installation, but only once. I repeat all my games run
perfectly prior to installing FS2002, and my system -1.2GHz duron, Nvidia
Geforce 2 64Mb, 384MB Ram, XP O. S. is more than capable of running these
games. What the heck happened?!? Thanks for every, very much appreciated,
suggestions!

 

[Jimmy S.]

Hi Paolo,

Don't worry about calling me Peter..
... I'm sure I've been called worst (behind my back).

Did you follow the steps in my driver update instructions to the 'T'?
Perhaps a skipped step or an overlooked troubleshooting suggestion
will solve the issue. If you're sure you did, I trust you to your word,
so we'll run a DX diagnostic to hopefully expose the problem.

In order to Create a dxdiag.txt file: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
Afterwards click the "Save All Information..." button in the bottom row.

To post the DX diagnostic information, open the file in notepad, click Edit
/ Select All / Copy and then Paste the data into your post using Ctrl+V. If
you use Outlook Express Click Insert / File Attachment. I hope this helps!

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Assisted Support: http://support.microsoft.com/select/?target=assistance
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Thanks Jimmy (sorry for getting your name wrong in my previous post BTW). As
I said I've already tried doing what you suggested in other threads, e.g.
unistalled and re-installed the video drivers, but no joy. I've disabled auto
restart and I got a 0x0000008E stop message but no reference whatsoever to
the display driver? You mentioned DX update during FS installation, what does
that mean? Can it be reverted?

Hi Paolo,

Your system is most likely restarting as a result of a STOP error.
This might have been caused by the DX update when you installed FS.

To stop this behavior go to Control Panel / System / Advanced /
Click the Startup and Recovery Settings button / Uncheck the box
labelled "Automatically restart" under the System Failure section.

To analyze the error, try the steps in: http://aumha.org/win5/kbestop.htm

If the error indicates a file name that begins with ati, or nv (nVidia)
the most likely solution would be to install the latest drivers using
the instructions at: http://mvps.org/nibblesnbits/Video.html#drivers

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com


Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

I've installed FS2002, run it a couple of times with no probs but now every
time I start it it causes the pc to restart. Not only that, but since then
virtually every other game installed on my pc -Halo, Myst Revelation to name
a few- does the same! All these games run fine until now, but the only ones
still working are Splinter Cell and Symcity4. I've tried following every tip
suggested by Peter S. (unistalled and updated the display drivers in safe
mode, uninstalled and reinstalled the games, which incidentally run fine
immediately following installation, but only once. I repeat all my games run
perfectly prior to installing FS2002, and my system -1.2GHz duron, Nvidia
Geforce 2 64Mb, 384MB Ram, XP O. S. is more than capable of running these
games. What the heck happened?!? Thanks for every, very much appreciated,
suggestions!

 

[Guest]

Hey Jimmy

Here are the results of the DXDiag tests, hope they're of some help. I'm
positive I've followed your instructions re un/reinstalling the video driver,
I even run driver cleaner to be absolutely sure!

Thanks for your time and advice, I really appreciate it!

If you find it easier you can write to me at (e-mail address removed)

------------------
System Information
------------------
Time of this report: 11/30/2004, 18:07:10
Machine name: PV-W8400O4TAZEW
Operating System: Windows XP Professional (5.1, Build 2600)
(2600.xpclnt_qfe.021108-2107)
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Medallion BIOS v6.0
Processor: AMD Duron(tm) Processor, ~1.2GHz
Memory: 384MB RAM
Page File: 219MB used, 703MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0904 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests
were successful. Direct3D 7 test results: All tests were successful. Direct3D
8 test results: All tests were successful. Direct3D 9 test results: All tests
were successful.
Sound Tab 1: DirectSound test results: All tests were successful.
Sound Tab 2: DirectSound test results: All tests were successful.
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found. DirectPlay test results: All tests
were successful.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce2 GTS/GeForce2 Pro
Manufacturer: NVIDIA
Chip type: GeForce2 GTS/GeForce2 Pro
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0150&SUBSYS_00000000&REV_A4
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (70Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.6693 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/29/2004 16:50:00, 3736704 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/29/2004 16:50:00, 2826944 bytes
Device Identifier: {D7B71E3E-4210-11CF-9579-0A2005C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0150
SubSys ID: 0x00000000
Revision ID: 0x00A4
Revision ID: 0x00A4
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC723-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
{212DC723-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
{212DC723-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
{212DC723-3235-44A4-BD29-E1652BBCC71C}:
Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.

-------------
Sound Devices
-------------
Description: VIA Audio (WAVE)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3058&SUBSYS_40051043&REV_50
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ac97via.sys
Driver Version: 5.10.0000.3521 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/17/2001 12:20:16, 35200 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 44100, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: All tests were successful.

Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: All tests were successful.

---------------------
Sound Capture Devices
---------------------
Description: VIA Audio (WAVE)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ac97via.sys
Driver Version: 5.10.0000.3521 (English)
Driver Attributes: Final Retail
Date and Size: 8/17/2001 12:20:16, 35200 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

Description: Modem #0 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x20
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output,
DLS, Internal, Default Port
VIA Audio (WAVE), Software (Kernel Mode), Output, DLS,
Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel
Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not
Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: All tests were successful.

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1631, 0x5002
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1631, 0x5002
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1631, 0x5002
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1631, 0x5002
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1106, 0x3038
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/23/2001 12:00:00, 50688 bytes
| Driver: usbd.sys, 8/23/2001 12:00:00, 4736 bytes

----------------
Gameport Devices
----------------
+ VIA AC'97 Audio Controller (WDM)
| Location: PCI bus 0, device 7, function 5
| Matching Device ID: pci\ven_1106&dev_3058
| Service: VIAudio
| Driver: ac97via.sys, 8/17/2001 12:20:16, 35200 bytes
| Driver: drmk.sys, 8/17/2001 14:01:20, 57344 bytes
| Driver: portcls.sys, 8/17/2001 22:24:38, 135040 bytes
| Driver: stream.sys, 7/9/2004 04:27:28, 48512 bytes
| Driver: wdmaud.drv, 8/23/2001 12:00:00, 22016 bytes
| Driver: ksuser.dll, 12/12/2002 00:14:32, 4096 bytes
|
+-+ Standard Game Port
| | Matching Device ID: *pnpb02f
| | Service: gameenum
| | Driver: gameenum.sys, 8/17/2001 14:02:32, 9728 bytes

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/23/2001 12:00:00, 50944 bytes
| Driver: kbdclass.sys, 8/23/2001 12:00:00, 23424 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1631, 0x5002
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 8/23/2001 12:00:00, 13952 bytes
| Driver: kbdclass.sys, 8/23/2001 12:00:00, 23424 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/17/2001 21:38:00, 37896 bytes
| Driver: kbdclass.sys, 8/23/2001 12:00:00, 23424 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 8/23/2001 12:00:00, 50944 bytes
| Driver: mouclass.sys, 8/23/2001 12:00:00, 22016 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/17/2001 21:38:00, 37896 bytes
| Driver: mouclass.sys, 8/23/2001 12:00:00, 22016 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll
(5.03.0000.0900)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll
(5.03.0000.0900)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll
(5.03.0000.0900)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll
(5.03.0000.0900)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll
(5.03.0001.0904)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll
(5.03.0001.0904)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll
(5.03.0000.0900)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll
(5.03.0000.0900)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run,
Mic: Not run
DirectPlay Test Result: All tests were successful.
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: VFM56.0-PRC Data Fax Voice PCI Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM2
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Speedtouch Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 67.3 GB
Total Space: 78.2 GB
File System: NTFS
Model: Maxtor 6Y080L0

Drive: D:
Model: LITEON CD-ROM LTN323
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.0000
(English), 8/23/2001 12:00:00, 47488 bytes
In order to Create a dxdiag.txt file: Click Start / Run / type: DXDIAG

 

[Jimmy S.]

Hey Jimmy

Here are the results of the DXDiag tests, hope they're of some help. I'm
positive I've followed your instructions re un/reinstalling the video driver,
I even run driver cleaner to be absolutely sure!

Thanks for your time and advice, I really appreciate it!

Hi Paolo,

I read your DX Diagnostics and everything looks fine. You passed all the
tests including sound (less the microphone of course). The driver for your
Geforce is recent. I notice you haven't installed SP 2 yet. It might help.

1. The one thing that concerns me is your RAM. 384 MB indicates that you
have more than one stick. That could be causing a conflict since they are
not evenly matched. Remove the smaller stick to see if that resolves it.

2. Dust your fans, vents and components using a 1/4" paintbrush
and a hose vacuum. Use compressed air for hard to reach places.
Set a housefan to blow cold air into your case to expose an over-
heating issue.. If it works add more fans or replace defective ones.
Use this Motherboard Monitor Utility: http://mbm.livewiredev.com

3. A faulty power supply can cause STOP errors, random reboots,
and black screen lockups. One way to test for that is to check the
wattage sticker on your power supply and then calculate your need
http://www.jscustompcs.com/power_supply/ (Min. 350 for gaming)

4. Test your RAM using: http://oca.microsoft.com/en/windiag.asp

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Assisted Support: http://support.microsoft.com/select/?target=assistance
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________