G
Guest
Can anybody on here please help me?!?
I'm having problems installing iTunes 6 and I can tell you EXACTLY whats
happening...
I just bought an iPod Nano with this software and when I try to install
iTunes the following happens:
No error message displays, however the iTunes installation disappears from
screen and does not finish and iTunes is not installed. This happens right
after "Publishing product information" appears on the screen.
I have looked on the troubleshooting section on this site and have seen 2
suggestions.
This:
"Windows XP Home Edition/Windows 2000 do not feature the same Administrator
Tools as Windows XP Professional and the same method cannot be use to address
this issue. An installation repair of Windows XP Home Edition/Windows 2000
must be done to restore the correct privileges. While an installation repair
should not remove data from your PC, it is recommended that any important
files are backed up prior to the repair. The basic procedure is discussed
below, however, if you feel you need assistance, please contact the
manufacturer of your PC or Microsoft since steps may vary from those listed
below. Alternately, following the workaround steps detailed in this
InstallShield article may resolve the issue.
1. Locate the original Windows XP Home Edition CD or Windows 2000 CD that
came with your PC or the upgrade disc used to install Windows XP Home Edition
or Windows 2000.
2. Insert the disc into your PC and use it to begin reinstalling Windows
3. During installation, your computer will restart or you will be
prompted to do so in order to continue.
4. After the computer restarts you'll see a dialog asking if you want to
install Windows. Select the option to install Windows. A repair option will
be presented.
5. Choose the option to repair an installation of Windows
6. After the repair is completed, your PC should restart.
7. Attempt to reinstall iTunes."
.... which I cannot do since my copy of Windows XP came built into my PC!
And this, which is a possible solution to an "InstallSheild" problem:
http://consumer.installshield.com/kb.asp?id=Q108324
Everything is fine up to point 8 of Windows XP Home Edition but in my feilds
instead of saying "Access Permission" under system it says "Local Access" and
"Remote Access" in which only "Local Access" is checked in the allow box.
So now i'm kind've stuck.
Also in Component Services the icon of "My Computer" has a little red arrow
in a circle pointing down, on top of the original logo?!?! Anyone know what
that means?
Any help is kindly appreciated
Thanks, Anthony
I'm having problems installing iTunes 6 and I can tell you EXACTLY whats
happening...
I just bought an iPod Nano with this software and when I try to install
iTunes the following happens:
No error message displays, however the iTunes installation disappears from
screen and does not finish and iTunes is not installed. This happens right
after "Publishing product information" appears on the screen.
I have looked on the troubleshooting section on this site and have seen 2
suggestions.
This:
"Windows XP Home Edition/Windows 2000 do not feature the same Administrator
Tools as Windows XP Professional and the same method cannot be use to address
this issue. An installation repair of Windows XP Home Edition/Windows 2000
must be done to restore the correct privileges. While an installation repair
should not remove data from your PC, it is recommended that any important
files are backed up prior to the repair. The basic procedure is discussed
below, however, if you feel you need assistance, please contact the
manufacturer of your PC or Microsoft since steps may vary from those listed
below. Alternately, following the workaround steps detailed in this
InstallShield article may resolve the issue.
1. Locate the original Windows XP Home Edition CD or Windows 2000 CD that
came with your PC or the upgrade disc used to install Windows XP Home Edition
or Windows 2000.
2. Insert the disc into your PC and use it to begin reinstalling Windows
3. During installation, your computer will restart or you will be
prompted to do so in order to continue.
4. After the computer restarts you'll see a dialog asking if you want to
install Windows. Select the option to install Windows. A repair option will
be presented.
5. Choose the option to repair an installation of Windows
6. After the repair is completed, your PC should restart.
7. Attempt to reinstall iTunes."
.... which I cannot do since my copy of Windows XP came built into my PC!
And this, which is a possible solution to an "InstallSheild" problem:
http://consumer.installshield.com/kb.asp?id=Q108324
Everything is fine up to point 8 of Windows XP Home Edition but in my feilds
instead of saying "Access Permission" under system it says "Local Access" and
"Remote Access" in which only "Local Access" is checked in the allow box.
So now i'm kind've stuck.
Also in Component Services the icon of "My Computer" has a little red arrow
in a circle pointing down, on top of the original logo?!?! Anyone know what
that means?
Any help is kindly appreciated
Thanks, Anthony