mailto link not working

[Walt G]

When I click on a mailto link on a webpage, IE6 puts up the error message
"cannot perform this operation because the default mail client [i.e. Outlook
2003] is not properly installed". However, Outlook is performing perfectly
in every other respect, and performing a detect and repair has no effect.

 

[Ramesh, MS-MVP]

Walt,

See if you can launch mailto: from Start-Run. (mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

 

[Walt G]

Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open the key,
so I cannot create the string value mentioned in the article you reference.

Walt

Walt,

See if you can launch mailto: from Start-Run. (mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

When I click on a mailto link on a webpage, IE6 puts up the error message
"cannot perform this operation because the default mail client [i.e.
Outlook 2003] is not properly installed". However, Outlook is performing
perfectly in every other respect, and performing a detect and repair has
no effect.

 

[Ramesh, MS-MVP]

Walt,

You need to login as Administrator in order to modify the HKEY_CLASSES_ROOT
hive.

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open the
key, so I cannot create the string value mentioned in the article you
reference.

Walt

Walt,

See if you can launch mailto: from Start-Run.
(mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

When I click on a mailto link on a webpage, IE6 puts up the error
message "cannot perform this operation because the default mail client
[i.e. Outlook 2003] is not properly installed". However, Outlook is
performing perfectly in every other respect, and performing a detect and
repair has no effect.

 

[Walt G]

Ramesh

How can one log on as administrator at the login screen, and all I have to
do when I open the mailto key is add the string URL Protocol, right?

Thanks

Walter

Walt,

You need to login as Administrator in order to modify the
HKEY_CLASSES_ROOT hive.

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open the
key, so I cannot create the string value mentioned in the article you
reference.

Walt

Walt,

See if you can launch mailto: from Start-Run.
(mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


When I click on a mailto link on a webpage, IE6 puts up the error
message "cannot perform this operation because the default mail client
[i.e. Outlook 2003] is not properly installed". However, Outlook is
performing perfectly in every other respect, and performing a detect
and repair has no effect.

 

[Ramesh, MS-MVP]

Walter,

Any user account with administrator type will do. Make sure that the
Administrators group has full control for this key:

HKEY_CLASSES_ROOT\mailto

Limited users should have "Read" access to that key.

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

How can one log on as administrator at the login screen, and all I have to
do when I open the mailto key is add the string URL Protocol, right?

Thanks

Walter

Walt,

You need to login as Administrator in order to modify the
HKEY_CLASSES_ROOT hive.

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open the
key, so I cannot create the string value mentioned in the article you
reference.

Walt


Walt,

See if you can launch mailto: from Start-Run.
(mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


When I click on a mailto link on a webpage, IE6 puts up the error
message "cannot perform this operation because the default mail client
[i.e. Outlook 2003] is not properly installed". However, Outlook is
performing perfectly in every other respect, and performing a detect
and repair has no effect.

 

[Walt G]

Ramesh

My account is an administrator account. When I first right click on the
mailto key, I get a 'cannot open mailto: error when opening key' message.
When subsequently right clicking, I am informed that I do not have
permission to view the current permissions, but I can make changes. When I
make changes I am told that they will not be saved and that access is
denied. Something is strange!

Walter

Walter,

Any user account with administrator type will do. Make sure that the
Administrators group has full control for this key:

HKEY_CLASSES_ROOT\mailto

Limited users should have "Read" access to that key.

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

How can one log on as administrator at the login screen, and all I have
to do when I open the mailto key is add the string URL Protocol, right?

Thanks

Walter

Walt,

You need to login as Administrator in order to modify the
HKEY_CLASSES_ROOT hive.

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open the
key, so I cannot create the string value mentioned in the article you
reference.

Walt


Walt,

See if you can launch mailto: from Start-Run.
(mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


When I click on a mailto link on a webpage, IE6 puts up the error
message "cannot perform this operation because the default mail
client [i.e. Outlook 2003] is not properly installed". However,
Outlook is performing perfectly in every other respect, and
performing a detect and repair has no effect.

 

[Ramesh, MS-MVP]

Walter,

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

My account is an administrator account. When I first right click on the
mailto key, I get a 'cannot open mailto: error when opening key' message.
When subsequently right clicking, I am informed that I do not have
permission to view the current permissions, but I can make changes. When I
make changes I am told that they will not be saved and that access is
denied. Something is strange!

Walter

Walter,

Any user account with administrator type will do. Make sure that the
Administrators group has full control for this key:

HKEY_CLASSES_ROOT\mailto

Limited users should have "Read" access to that key.

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

How can one log on as administrator at the login screen, and all I have
to do when I open the mailto key is add the string URL Protocol, right?

Thanks

Walter

Walt,

You need to login as Administrator in order to modify the
HKEY_CLASSES_ROOT hive.

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open the
key, so I cannot create the string value mentioned in the article you
reference.

Walt


Walt,

See if you can launch mailto: from Start-Run.
(mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


When I click on a mailto link on a webpage, IE6 puts up the error
message "cannot perform this operation because the default mail
client [i.e. Outlook 2003] is not properly installed". However,
Outlook is performing perfectly in every other respect, and
performing a detect and repair has no effect.

 

[Walt G]

Ramesh

I have now managed to give ownership of the mailto registry key to the group
of administrators. The string URL Protocol exists (but with no data -- is
this correct?) But still when I click on a mailto link in IE it tells me the
default mail client is not properly installed, although it appears correctly
under Internet Options>Programs. Changing the default client to something
else and then changing it back to Outlook does not correct the situation.

Walter

Walter,

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

My account is an administrator account. When I first right click on the
mailto key, I get a 'cannot open mailto: error when opening key' message.
When subsequently right clicking, I am informed that I do not have
permission to view the current permissions, but I can make changes. When
I make changes I am told that they will not be saved and that access is
denied. Something is strange!

Walter

Walter,

Any user account with administrator type will do. Make sure that the
Administrators group has full control for this key:

HKEY_CLASSES_ROOT\mailto

Limited users should have "Read" access to that key.

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


Ramesh

How can one log on as administrator at the login screen, and all I have
to do when I open the mailto key is add the string URL Protocol, right?

Thanks

Walter

Walt,

You need to login as Administrator in order to modify the
HKEY_CLASSES_ROOT hive.

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open
the key, so I cannot create the string value mentioned in the article
you reference.

Walt


Walt,

See if you can launch mailto: from Start-Run.
(mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


When I click on a mailto link on a webpage, IE6 puts up the error
message "cannot perform this operation because the default mail
client [i.e. Outlook 2003] is not properly installed". However,
Outlook is performing perfectly in every other respect, and
performing a detect and repair has no effect.

 

[Ramesh, MS-MVP]

Walter,

Does the Users group have "Read" permissions for that key? If nothing helps,
try exporting the key, then delete it from the registry. Then, choose your
default mail client from the IE Options drop-down.

See also:
http://windowsxp.mvps.org/defaultmail.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

I have now managed to give ownership of the mailto registry key to the
group of administrators. The string URL Protocol exists (but with no
data -- is this correct?) But still when I click on a mailto link in IE it
tells me the default mail client is not properly installed, although it
appears correctly under Internet Options>Programs. Changing the default
client to something else and then changing it back to Outlook does not
correct the situation.

Walter

Walter,

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org

Ramesh

My account is an administrator account. When I first right click on the
mailto key, I get a 'cannot open mailto: error when opening key'
message. When subsequently right clicking, I am informed that I do not
have permission to view the current permissions, but I can make changes.
When I make changes I am told that they will not be saved and that
access is denied. Something is strange!

Walter




Walter,

Any user account with administrator type will do. Make sure that the
Administrators group has full control for this key:

HKEY_CLASSES_ROOT\mailto

Limited users should have "Read" access to that key.

See "Assigning Permissions to a Registry Key" in this article:
http://support.microsoft.com/?kbid=310426

Take ownership of a registry key:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_take_own.mspx

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


Ramesh

How can one log on as administrator at the login screen, and all I
have to do when I open the mailto key is add the string URL Protocol,
right?

Thanks

Walter

Walt,

You need to login as Administrator in order to modify the
HKEY_CLASSES_ROOT hive.

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


Ramesh

Thanks for your help. When I navigate in the registry to
HKEY_CLASSES_ROOT\mailto I get an error message when I try to open
the key, so I cannot create the string value mentioned in the
article you reference.

Walt


Walt,

See if you can launch mailto: from Start-Run.
(mailto:[email protected])

If this happens only when clicking a mailto: link in IE, see:
http://windowsxp.mvps.org/mailtoprotocol.htm

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


When I click on a mailto link on a webpage, IE6 puts up the error
message "cannot perform this operation because the default mail
client [i.e. Outlook 2003] is not properly installed". However,
Outlook is performing perfectly in every other respect, and
performing a detect and repair has no effect.