Mail Stuck in Deleted Items

[Callan]

I currently have 100 e-mails stuck in my deleted items box.

When I try to delete them either individually or by using the Empty 'Deleted
Items' Folder it tells me "An unknown error has occurred"

I am running Windows Vista Home Basic with AVG Free.

 

[Gary VanderMolen]

To solve the stuck message problem, use this Microsoft fix:
http://support.microsoft.com/kb/941090

Although it only mentions Outbox, in fact it will enable removal
of stuck messages from any folder.

 

[Fosmeister]

thanks for the fix. I have been having the same problem. I'll give it a try
too.

So far I have been getting arround it by highlighting the "deleted items"
folder, right clicking and then hitting "empty deleted items folder". It
seems to work this way, but not using the "empty deleted items folder" from
the "File" top pull down menu.

 

[Callan]

Thanks Alot.

Great advice!

Hi Callan,

This will fix the stuck undeletable email message problem:

Installing the KB941090 update will just fix the problem for now. You
must stop the cause to prevent it from happening again. Read the section
titled "FIRST" in this tutorial about antivirus and anti-spyware/adware
programs to help prevent this from happening again, then install the
KB941090 Microsoft Update in the section titled "SECOND" to fix and be
able to delete the stuck message from the problem folder.

'Windows Mail problems'
(http://www.vistax64.com/tutorials/62560-windows-mail-problems.html)

Shawn


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[hank]

I currently have 100 e-mails stuck in my deleted items box.

When I try to delete them either individually or by using the Empty 'Deleted
Items' Folder it tells me "An unknown error has occurred"

I am running Windows Vista Home Basic with AVG Free.

 

[Guest]

Did you do a standard install with AVG Free? If so, it may help
to uninstall it and then do a custom install where you tell it to leave
out the part that scans email.

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first.

 

[marie92313]

I figured it out! I had the same problem in junk mail. I couldn't delete mail
by high lighting them and then clicking on the delete. they just stood there.
I click once on the junk mail folder (don't open it) Then right click it and
there was an option to delete junk mail folder!

Gosg, I'm so smart!!!

 

[creg]

Try this: Select one or more emails and right-click on them and mark them as
"Read". The font should change from bold to regular. Then right-click the
emails again and select "Delete". If you still get the error, Repeat the
process, but mark the emails as UNREAD, then mark them again as READ, Then
try to delete them again. It seems trying to delete unread emails in bunk in
my Inbox was my problem. I hope this works for you in your Deleted Items
folder as well. Good luck.

Craig

 

[mark]

I have tried both the download and uninstalling my norton and I still cannot
get my email to work. When I try to send it comes up unknown error and i
cannot delete the messages in my outbox. I do not want to totally uninstall
my email since I have a lot of data. My software worked fine until the
webpage manager went to gmail for all the email hosting. Is there some
problem between gmail and the windows mail program?

 

[Gary VanderMolen]

Sorry, I don't understand what "webpage manager went to gmail for
all the email hosting" means.

I use several Gmail accounts with Windows Mail, and they work fine.

You might try upgrading to Windows Live Mail. It will automatically
import all your Windows Mail emails, accounts, folders, rules, settings, etc.
http://get.live.com/wlmail/overview

 

[mark]

I switched over to windows live and it worked for a few days and now when I
open the email program I am asked for my name and password. It is not
accepted and the following comes up:

Unable to send or receive messages for the pop.gmail.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.gmail.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): -

 

[Gary VanderMolen]

Somehow the last part of your error message got cut off.
It should say: "Secure(SSL): Yes"
Make sure it says Yes.

The only other possible cause is your antivirus program. Which
AV are you using?
--
Gary VanderMolen, MS-MVP (WLMail)

I switched over to windows live and it worked for a few days and now when I
open the email program I am asked for my name and password. It is not
accepted and the following comes up:

Unable to send or receive messages for the pop.gmail.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.gmail.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): -
--
mark

Sorry, I don't understand what "webpage manager went to gmail for
all the email hosting" means.

I use several Gmail accounts with Windows Mail, and they work fine.

You might try upgrading to Windows Live Mail. It will automatically
import all your Windows Mail emails, accounts, folders, rules, settings, etc.
http://get.live.com/wlmail/overview

 

[mark]

I downloaded the avg free program from grisoft on your reccomendation. I
notice today it is telling me that the internal virus is out of date. When i
try to update, it says it can't. This is getting ridiculous.
--
mark

Somehow the last part of your error message got cut off.
It should say: "Secure(SSL): Yes"
Make sure it says Yes.

The only other possible cause is your antivirus program. Which
AV are you using?
--
Gary VanderMolen, MS-MVP (WLMail)

I switched over to windows live and it worked for a few days and now when I
open the email program I am asked for my name and password. It is not
accepted and the following comes up:

Unable to send or receive messages for the pop.gmail.com account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.gmail.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): -
--
mark

Sorry, I don't understand what "webpage manager went to gmail for
all the email hosting" means.

I use several Gmail accounts with Windows Mail, and they work fine.

You might try upgrading to Windows Live Mail. It will automatically
import all your Windows Mail emails, accounts, folders, rules, settings, etc.
http://get.live.com/wlmail/overview
--
Gary VanderMolen, MS-MVP (WLMail)


I have tried both the download and uninstalling my norton and I still cannot
get my email to work. When I try to send it comes up unknown error and i
cannot delete the messages in my outbox. I do not want to totally uninstall
my email since I have a lot of data. My software worked fine until the
webpage manager went to gmail for all the email hosting. Is there some
problem between gmail and the windows mail program?

 

[Gary VanderMolen]

Most people who try AVG have no trouble with it.
I suggest you uninstall AVG, then download and install the free
edition of Avast antivirus:
http://www.avast.com/eng/download-avast-home.html

With either of those two AVs, during the install phase you must
select custom install, and then deselect the email scanning option.

 

[Storm]

I did the download that was suggested and it didn't fix the problem. I still
have mail stuck in my deleted folder... last count over 400.

 

[Storm]

Hi Storm,

Did you install the correct 32 bit or 64 bit version of the update?

Installing the KB941090 update will just fix the problem for now. You
must also stop the cause to prevent it from happening again. Read the
section titled "FIRST" in this tutorial about antivirus and
anti-spyware/adware programs to help prevent this from happening again,
then install the KB941090 Microsoft Update in the section titled
"SECOND" to fix and be able to delete the stuck message from the problem
folder.

'Windows Mail problems'
(http://www.vistax64.com/tutorials/62560-windows-mail-problems.html)

Hope this helps,
Shawn

Neither download -- 32 or 64 bit -- fixed the problem.

 

[Storm]

I just spend an hour of my precious time deleting about 1,000 messages. I
did everything you said to do and it didnt fix the problem. In fact, I get a
message saying "the update is not requred at this time" or "the update is not
needed." According to the document How to Remove a Stuck Message, the update
has been confirmed to fix this problem. I have to say, at this time, it is
not confirmed for every person because it didn't work at all for me. I
checked, yes, to make sure I downloaded the correct version, 32-bit.

 

[Gary VanderMolen]

It is very unusual for the Microsoft fix not to work.

Windows Mail seems to be prone to the stuck message problem,
especially if you are running an antivirus that WM doesn't like.
You could try upgrading to Windows Live Mail, to see if it will
cure your problem:
http://get.live.com/wlmail/overview