Mail sent through third party program does not appear in my sent b

[Fraydnerv]

We are using Exchange Server, Outlook 2003, and accounting software MAS200.
We email invoices directly to customers from MAS200 through Outlook. When
one of our salespeople does this, the email never appears to go through her
outbox, and does not appear in her sent folder, as with the others. Does
anyone know of some setting that needs to be changed, perhaps? I have
looked, but have not seen any options or settings that seem to refer to third
party access. I have only looked in Outlook, not being extremely familiar
with Exchange. Perhaps it could be there? Any help would be appreciated
Fraydnerv

 

[dlw]

Normally when you send something like that, you get a blank Outlook message
with the invoice (or whatever) as an attachment, then you click send and it
goes. Is that not happening? One thing to check, in control panel, internet
options, program tab, make sure email says outlook.

 

[Fraydnerv]

Hi,
Guess I was not clear enough. The email works, it gets sent, but in this
person's Outlook there is no record of it. It never appears as a sent
message in her sent folder. We know the emails are going out ok, but unless
she copies herself on everything she sends, she has no record of sending. I
guess she can just continue to do that, but we would like to know what could
be different in her Outlook? For everyone else, after sending the email
through 3rd party, it is in the sent folder.