Mail Merge


T

TJAC

I created a mail merge through Outlook 2003 and also 2007. When I created it
on my computer (I have 2007) the emails were never sent. However, when I
created it on another pc that has Outlook 2003, the emails were sent except
to those pc's that have Outlook 2007. Is there another way to do this to
make sure you can do it from 2007 or at least that 2007 receives the email
(main concern).

I started the mail merge using Word and selected email, I just went through
that wizard following those steps.

Thanks!
 
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R

Roady [MVP]

Were they never sent or were they never received? That's a big difference in
trying to troubleshoot this ;-)
Or did they perhaps get stuck in the Outbox folder?

The mail merge wizard cannot make a distinction in what the recipient might
be using as a mail client since the messages has not been sent yet. There
really must be something else going on her.

Which mail account type are you using?
Are the people you are sending to within or outside the organization?
Which other addins do you have installed? These could interfere with the
operation of the mail merge wizard.

If you use a virus scanner that integrates with Outlook, uninstall/disable
this integration and try again.
See http://www.msoutlook.info/question/20

To trace your mail merge steps see;
http://www.howto-outlook.com/howto/mailmerge.htm
 
T

TJAC

They were not stuck in my Outbox, I did check that. So, they were never
received. I checked my junk mail too. I tested sending it within the
organization and out. Only Office 2007 inside or out could not receive.

I did find that by sending it or at least starting it through Contacts,
choosing the Mail Merge under Tools, I believe then create the email in Word
through that, the emails goes through to 2003 and 2007. SO, I have it
working, I just don't understand why it wouldn't work when initiating from
Word.
 
V

VanguardLH

TJAC said:
I created a mail merge through Outlook 2003 and also 2007. When I created it
on my computer (I have 2007) the emails were never sent. However, when I
created it on another pc that has Outlook 2003, the emails were sent except
to those pc's that have Outlook 2007. Is there another way to do this to
make sure you can do it from 2007 or at least that 2007 receives the email
(main concern).

I started the mail merge using Word and selected email, I just went through
that wizard following those steps.

Thanks!

So does "never sent" mean that they ARE in the Sent Items folder (which
means your mail host accepted those e-mails) but the recipient's never
got your message (which means it is a problem with your sending mail
host or with their receiving mail host, blacklists, anti-spam filters,
rules, etc.)? Or does "never sent" mean that there is no copy of the
e-mail in your Sent Items folder and also not in the Drafts folder
(which means Outlook never got the e-mails to then send them)?

The versions of Outlook and Word must match for integration between them
to function. So when you were using Outlook 2007, were you also using
Word 2007? And when you were using Outlook 2003, were you also using
Word 2003?
 
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T

TJAC

That was one thing I did not think about. I have Office 2007 and 2003
installed on my machine. The class I am teaching is for Office 2003, so I
was trying to create the mail merge with Word 2003, but only have Outlook
2007. So, that's the problem.

Thank you, I didn't think about that!
 

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