Mail Merge with Vista and Outlook 07 problems

[Launchpad]

Hello I am trying to figure out why when a client does a mail merge on
thier machine. It does not send out. They are using the electronic
mail option and they create it but when they click merge mail it shows
the status bar on the bottom and then nothing happens.

I have tried to recreate it on my computer but I only have xp and
office 07. It will work from my end. I tried to follow it path in
event viewer to see if it does anything but it doesn't show it at all.

I have found out that the user had Office 03 and was installed over
it, it still had Excel and Power Point 03 along with thier brothers in
07.

Is there anyway I can track the status if theres an error? Would it
show up on the event log if it wasnt making it to outlook?

 

[Russ Valentine [MVP-Outlook]]

Upgrade installations of Office are always problematic. I would never use
one.
Your question is impossible to answer without more precise steps to repro.
Is Outlook running when the merge is completed? Exactly what happens at that
point?
The only logging available to use is email logging in Advanced Options... It
won't help, of course, if the process never reaches that point.