LSASS.exe - HOW TO FIX

[Bubey]

My daughter's PC is not starting.
She gets a msg about LSASS.EXE and
isn't sure whether to click on it or not.
From what I've seen on Goggle this also
could be a virus. Can anyone tell me if
it's possible to fix it and how.
Thanks

 

[Tom Willett]

And, the message she gets is?

| My daughter's PC is not starting.
| She gets a msg about LSASS.EXE and
| isn't sure whether to click on it or not.
| From what I've seen on Goggle this also
| could be a virus. Can anyone tell me if
| it's possible to fix it and how.
| Thanks

 

[Bubey]

Thank for your response Tom. Yes, I'm sorry about
that.
I called her and this was the sequence of what
happened.

Turned Sony laptop on.
During boot up process is seem to hesitate, blue
bars
across the screen.
Then is continued boot up process & got the
following
error?
In a box it said, "This operation was
unsuccessful"
underneath this line was another box within the
main
box that said "OK". Is the upper right corner of
the
main box it showed "LSASS.EXE".

She was not able to click on the ok as it
disappeared
almost instantly and the whole system would die.
It was like you turned off the laptop instantly,
not the
usual shut down sequences.

She had to do a couple more restarts to be able to
read the whole message down as it went by so fast.
_________________________________________________

message
And, the message she gets is?

| My daughter's PC is not starting.
| She gets a msg about LSASS.EXE and
| isn't sure whether to click on it or not.
| From what I've seen on Goggle this also
| could be a virus. Can anyone tell me if
| it's possible to fix it and how.
| Thanks

 

[Bubey]

P.S..... She also tried to get into Safe Mode (F8
or F3) but that didn't work.

Thank for your response Tom. Yes, I'm sorry about
that.
I called her and this was the sequence of what
happened.

Turned Sony laptop on.
During boot up process is seem to hesitate, blue
bars
across the screen.
Then is continued boot up process & got the
following
error?
In a box it said, "This operation was
unsuccessful"
underneath this line was another box within the
main
box that said "OK". Is the upper right corner of
the
main box it showed "LSASS.EXE".

She was not able to click on the ok as it
disappeared
almost instantly and the whole system would die.
It was like you turned off the laptop instantly,
not the
usual shut down sequences.

She had to do a couple more restarts to be able to
read the whole message down as it went by so fast.
_________________________________________________

message
And, the message she gets is?

| My daughter's PC is not starting.
| She gets a msg about LSASS.EXE and
| isn't sure whether to click on it or not.
| From what I've seen on Goggle this also
| could be a virus. Can anyone tell me if
| it's possible to fix it and how.
| Thanks

 

[Maurice N ~ MVP]

Hello Bubey,

A suggestion: Disable automatic restart on system failure.

When the pc is booting up (after the BIOS has done its POST test and
before Windows starts loading), Tap F8 Function key to get bootup options. Tap & keep repeat tapping F8 !

You will actually see "Disable automatic restart on system failure" as an option .
Select that and give it a try. This option is available if you have XP service pack 2.

Select that option. Then reboot system. Then as needed, retry Safe mode.

Once restart on failure is disabled, you may get a STOP error with
text --- at the next Windows startup.
Write it all down, and then start searching for the final solution.
And post back here with the STOP code & text.