Adil said:
My situation is as follows:
I purchased Windows XP Professional in 2002. My hard drive failed last week
and I'm trying to re-install XP on a new hard drive. The problem is I can't
find my product key and certificate of authenticity. I activated Windows XP
online when I first installed it so I was wondering if there's a way to
retrieve my product key from Microsoft over the phone or via e-mail?
Microsoft _might_ have a record of your Product Key if you elected to
*register* your installation; Activation alone doesn't create a
long-term record of the Product Key.
The Windows 25-character Product Key (required to perform the
installation) is stored on the CD packaging on a bright orange sticker
that says "Do not lose this number." It is not on the installation CD
in any way, shape, or form. If it was an OEM (factory installed)
license, it's stored on a label that the PC manufacturer affixed to
the exterior of the PC case, or on the bottom of a laptop.
To recover a lost Product Key:
If your system still runs, you should be able to use Belarc
Advisor from
http://www.belarc.com/free_download.html to find the
Product Key. (If you have a factory-installed OEM license, and
haven't since reinstalled the OS, the revealed Product Key is probably
of the drive image used at the factory and not your specific Product
Key; therefore, it probably cannot be -- and definitely should not
be -- used for a re-installation.)
If it was a retail license and you have proof of purchase:
How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246
If it was an OEM license, you should contact the computer's
manufacturer; although very few manufacturers/vendors keep records of
the Product Keys they've sold, it's worth a try before you have to buy
a new license.
--
Bruce Chambers
Help us help you:
You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
