product key issue

[Guest]

I had viruses on my computer that I had to delete everything and reinstall
Windows XP Professional for. Now that I'm trying to use Microsoft Word again,
it asks for my product key number that is attached to my certificate of
authenticity. The problem is that when I put it in, it says it is not a valid
product key. So I called Dell and then Microsoft and both keep referring me
to each other but they either don't have access to a key or won't give it out
or chalk it up to a technical problem. Does anyone know how what the problem
might be or how I could obtain a product key? thanks.

 

[Carey Frisch [MVP]]

How to obtain a new product key for Office program setup
http://support.microsoft.com/kb/823570/en-us

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| I had viruses on my computer that I had to delete everything and reinstall
| Windows XP Professional for. Now that I'm trying to use Microsoft Word again,
| it asks for my product key number that is attached to my certificate of
| authenticity. The problem is that when I put it in, it says it is not a valid
| product key. So I called Dell and then Microsoft and both keep referring me
| to each other but they either don't have access to a key or won't give it out
| or chalk it up to a technical problem. Does anyone know how what the problem
| might be or how I could obtain a product key? thanks.

 

[Bob B]

might help

http://pcsupport.about.com/cs/pctutorials/a/lostkey_2.htm

Bob

 

[woody]

Which product key are you using? Make sure you are using the MS Word/Office
key and not your Win XP key.

Woody

 

[Jupiter Jones [MVP]]

Bob;
That article does not apply.
The tools referenced in that article can locate the key if the program is
installed and key already entered.
Since it is asking for the key, it is not on the system.

 

[Jupiter Jones [MVP]]

Did Word come with the Dell computer?
If so it is OEM and Microsoft can not normally help, but there is a slight
chance:
http://support.microsoft.com/?kbid=326246
That page applies if Word is retail.

Are you using the Product Key on the sticker affixed to the computer?
That is the key for Windows and will not work for Word or other programs.
Look for the package the CDs were shipped.
The key is normally on that package.

If you have lost the key, you may need to buy Word if you want to use Word.

 

[kurttrail]

I had viruses on my computer that I had to delete everything and
reinstall Windows XP Professional for. Now that I'm trying to use
Microsoft Word again, it asks for my product key number that is
attached to my certificate of authenticity. The problem is that when
I put it in, it says it is not a valid product key. So I called Dell
and then Microsoft and both keep referring me to each other but they
either don't have access to a key or won't give it out or chalk it up
to a technical problem. Does anyone know how what the problem might
be or how I could obtain a product key? thanks.

And the other thing you'd want to try is to make sure you are reading
the key right. 8 & B sometimes look very similar. Same with D & O.

--
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Self-anointed Moderator
http://microscum.com
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And rattle your walls
For the times they are a-changin'."