lost internet connection

[hans]

Hi:

My problem is that everytime I install a service pack to
my windows 2000 I lost connectivity to the internet. I
happens before and the last time I wanted to install
service pack 4 becaues I want to install microsoft visual
studio .net to my machine, it happened again. Thank you
for any help. ASAP

 

[Lanwench [MVP - Exchange]]

What exactly happens? What kind of internet connection do you use? Can you
ping your router, one of your DNS servers?

 

[Guest]

I dont know I just cant connect with anything,e.g IE irc.
I have a linksys pci card connected trough a hub to a
cable modem. How do you ping dns servers ??

 

[Lanwench [MVP - Exchange]]

From a command prompt:

ipconfig /all <enter>

What do you see?

If you see all 0's, try

ipconfig /renew <enter>

and see if it gets you an IP address. Not one beginning with 169 - that's an
autoconfiguration address that means your computer couldn't find a DHCP
server.

If you have a valid IP address, find the router/default gateway IP (this is
the inside IP of your DSL router) and type

ping <IP address of your router> <enter>

If you get replies, try pinging one of the DNS servers you saw in your
ipconfig /all

If you get replies on that, there are other problems.