Lost installation code

G

Guest

Was running XP Pro and hard drive crashed. Am trying to install my copy of
windows xp pro on a new hard drive but have lost my certificate of
authenticity. I am at the stage in installation where I need to input the
installation code. Since I have lost it, I have nothing to key. How do I
get a code to complete installation? Any help would be appreciated.
 
D

Doug Knox MS-MVP

Call (800) 426-9400, and explain the situation. If you registered your copy, they should be able to give you a working CD Key. There may be a nominal charge.
 
B

Bruce Chambers

kah said:
Was running XP Pro and hard drive crashed. Am trying to install my copy of
windows xp pro on a new hard drive but have lost my certificate of
authenticity. I am at the stage in installation where I need to input the
installation code. Since I have lost it, I have nothing to key. How do I
get a code to complete installation? Any help would be appreciated.



The Windows 25-character Product Key (required to perform the
installation) is stored on the CD packaging on a brightly colored
sticker that says "Do not lose this number." If it was an OEM (factory
installed) license, it's stored on a label that the PC manufacturer
affixed to the exterior of the PC case, or on the bottom of a laptop.
The Product Key is not stored on the installation CD in any way, shape,
or form.

To recover a lost Product Key:

If your system still runs, you should be able to use Belarc Advisor
from http://www.belarc.com/free_download.html to find the Product Key.
(If you have a factory-installed OEM license, and haven't since
reinstalled the OS, the revealed Product Key is probably of the drive
image used at the factory and not your specific Product Key; therefore,
it probably cannot be -- and definitely should not be -- used for a
re-installation.)

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer; although very few manufacturers/vendors keep records of
the Product Keys they've sold, it's worth a try before you have to buy a
new license.



--

Bruce Chambers

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