Lost Installation CD

[Guest]

Hello,

Due to a harddrive failure, I am having to re-install Windows XP Home
Edition on a customer's computer. I have the customer's product key;
however, that key does not work with the XP Home Edition CD that I personally
own. The customer has not been able to find her copy of the CD and/or a
restore CD that came with her computer.

What is the next step on trying to resolve this?

Thanks for any help.

 

[Guest]

I found out that the computer did not come with a restoration CD. The
restoration system was in a hidden partition on the old harddrive. I now
have a new restoration CD on the way...

Thanks for the help anyway.

 

[Shenan Stanley]

Due to a harddrive failure, I am having to re-install Windows XP
Home Edition on a customer's computer. I have the customer's
product key; however, that key does not work with the XP Home
Edition CD that I personally own. The customer has not been able
to find her copy of the CD and/or a restore CD that came with her
computer.

What is the next step on trying to resolve this?

Thanks for any help.

I found out that the computer did not come with a restoration CD.
The restoration system was in a hidden partition on the old
harddrive. I now have a new restoration CD on the way...

Thanks for the help anyway.

*grin*

No problem.

23 minutes and you solve your own problem AND come back to tell everyone.
Next time you need help - be sure to use the same name - lots of people will
try and help that frequent these newsgroups - you are a rare find..
Seriously.

Thanks for reporting back!