Lost associated emails address to contacts in Outlook 2000

[12Danny12]

My boss went over the 2g size limit of his PST file the other day and the VP
used "Kernel for Outlook" to recover/resize it. Now when he opens his email
and looks at his contact list, everyone is there and you can see the email
addy for them. But when you try to create a new message it says there is no
address associated with the contact.
I installed the Thunderbird email app. and imported his contact list from
Outlook and got almost the same thing, all the information for each contact,
but no associated email address. I've searched this and the microsoft forum
but so far only found one fleeting glimpse of a mapping issue, so maybe
somebody out there can share some info?

 

[Diane Poremsky [MVP]]

is the email address underlined? did you try running scanpst on the pst too?

--
Diane Poremsky [MVP - Outlook]





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[12Danny12]

The addresses are NOT underlined. When you first double click the contacts
icon and it brings up a checkerboard looking screen with all the contacts,
there is where you see the addresses and none of them are underlined. If you
double click a contact from that screen, in the next window the email address
field is blank.
The VP used Scanpst first, but didn't have the intended outcome so he went
with the "Kernel" software instead.

 

[Diane Poremsky [MVP]]

it sounds like the addresses aren't in the correct field. If you click the
email button of an open contact, do you see the email address?

--
Diane Poremsky [MVP - Outlook]





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The addresses are NOT underlined. When you first double click the contacts
icon and it brings up a checkerboard looking screen with all the contacts,
there is where you see the addresses and none of them are underlined. If
you
double click a contact from that screen, in the next window the email
address
field is blank.
The VP used Scanpst first, but didn't have the intended outcome so he went
with the "Kernel" software instead.

is the email address underlined? did you try running scanpst on the pst
too?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

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your
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[12Danny12]

No, if you click the button Outlook crashes and you get the "Send error
report" pop-up

 

[12Danny12]

Ok I repaired the pst file myself and put it on our server, went to his
machine and from Outlook did 'File, Open Outlook Data File' so I could copy
his Contacts. When I looked at the repaired files' contacts everything was
fine and dandy, worked like a charm. So I copied the contacts folder down
from the repaired pst. to his current 'Outlook Today' folder tree and all of
the contact information went blank... you could right click and send a new
message and all the info was in the email app window, it just wasn't visible
in the contacts widow.... something fishy going on.

 

[Diane Poremsky [MVP]]

Start with cleanviews although I'm not sure it’s a views problem.

If you open the pst on your machine, its ok? if you copy them to a new pst
and open that on his machine, is it ok?

--
Diane Poremsky [MVP - Outlook]





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[12Danny12]

If I copy the pst to my machine, or his machine, the contacts work fine. If I
move the contacts to his "Outlook Today" the contacts go blank and the file
is corrupted. This morning (Monday) everything I did for him Friday was reset
and again his contacts were gone.

 

[Diane Poremsky [MVP]]

It sounds like the default pst is corrupt.

If he adds a new contact to that pst, does it work as expected?

--
Diane Poremsky [MVP - Outlook]





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