Loss of Outlook 2000 during Win ME to XP Sp2 upgrade

[jeh]

I've just upgraded my OS from Win ME to XP sp2. The PC has MS Office
2000 premium, including Outlook 2000, installed. All the Office
components except Outlook worked OK after the OS upgrade. When I now
try to use Outlook it tells me that the installation is damaged, that
omint.dll is missing, and that I should re-install Outlook from my
Office 2000 CD. My mail package is Eudora so I don't use the Outlook
or Outlook Express mailers.

I use ActiveSynch 3.7 to synchronise Outlook on the PC with my
Calendar, Address Book, Task List etc on my iPAQ PDA. I've not been
able to find the Outlook files that should still be on the PC from the
pre-upgrade state. Where should they be and what file extensions do
they use? If the new installation of Outlook doesn't find the old
files, is there any risk at all that the first time I try to Synch the
PDA and PC that the PDA contents would get wiped?

Advice would be much appreciated.

 

[DL]

I would think its not a good idea to attempt any sync whilst OL shows a
problem.
Presumably you've tried Detect/Repair
A google search gives many ms hits for this err

 

[John.Humble]

Thanks. I've hunted round the groups but haven't yet found one
immediately relevant. Most of them deal with failures in Outlook
Express. Do you have a specific reference?

Since my first posting I've found (and copied away safely) the .pst
file, so my data is safe. I then reinstalled Outlook 2000. The same
problems still exist. As soon as I try to open Outlook I get an error
message, headed "Microsft Outlook", that says "Your computer has been
upgraded from Windows 95 or Windows 98 to a later version of Windows.
Outlook must reconfigure itself to this version of Windows." (This is
already wrong - I upgraded from ME, not 95 or 98. Neither 95 nor 98
have ever been installed on this machine.)

Clicking the "OK" button on that message gives me a message from
Windows Installer saying "Preparing to Install". That doesn't last
long and is replaced with the message "Outlook was unsuccessful in
configuring itself for you new version of Windows. Please perfom a
Detect and Repair, available on the Help menu. If this is not
successful you must reinstall Outlook 2000." I've done all that,
including the detect and repair and then a full reinstall, and still
have the same problems. Detect and Repair produces a message from
Windows Installer "This patch package could not be opened. Verify that
the patch package exists and that you can acccess it, or contact the
application vendor to verify that this is a valid Windows Installer
package." I'm running from an Administrator acciunt so there shoudn't
be any permission problems. Effectively, Outlook is now useless. I
really am urgently in need of bright ideas - (or appropriate
incantations?)

 

[DL]

ME is an incarnation of win9* so the msg is correct.
This may help
http://support.microsoft.com/default.aspx?kbid=295823

PS Whilst many have no problems upgrading an win9* o/s to winxp, there are
many that do, and it is often reccommended that such a fundimental o/s
change should be done with a clean install

 

[John.Humble]

Thanks for the pointer to the MS support article. I'd not known about
it. After reading the article I down-loaded "Windows Install Cleanup",
used it to remove Outlook, and then reinstalled Outlook from the CD.
As a precaution I shut the computer down completely after each major
step and then rebooted. All of this has made no difference, the error
messages still appear every time Outlook is opened. However, if I just
click OK on the first two error messages Outlook appears to run
normally. If these messages are truly false reports I can live with
them, annoying though they are.