Loss of IP Address

[Bob]

After installing and running the Beta software last
night, when the PC re-booted, it no longer recognized the
IP address. I did a system restore which fixed the
problem btu I no longer have the spy software. Any
thoughts?

 

[Bill Sanderson]

Some spyware, and some other modules perhaps found as false positives by the
program, are Winsock LSP's. When such a bit of code is removed, the Winsock
LSP stack must be repaired.

For Windows XP, Service Pack 2, do this, at a command prompt:

netsh winsock reset

enter
restart machine.

For other versions of windows covered by this beta, follow the instructions
in the following KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;817571

After either procedure, you may need to reinstall third-party software which
adds its own LSP's to the stack.

 

[K]

it doens't work at all.
Netsh doesn't have the winsock command.
after I entered it, it says "winsock reset" is not a
command

 

[Bill Sanderson]

That command, as I stated, is for Windows XP Service Pack 2 only.

If you are on a different Windows version, please use the KB article that I
cited next in that earlier message.