Losing printers

[Lois]

W2K, SP4 Terminal services. My remote users will work for
a while (days, weeks) and then suddenly they log on and
there are no printers for them to use. Once I reset the
server the printers are again available. What is wrong
that this keeps happening? How can I make the printers
available every time they log on?

 

[Guest]

Check the printer spooler on the terminal server, which is probably stopping. You can set the printer spooler service to automatically restart on failure. This may be caused by bad print drivers being loaded on the TS. Check here for more info:

http://www.workthin.com/tsp.htm

Patrick Rouse
Microsoft MVP - Terminal Server
http://www.workthin.com

----- Lois wrote: -----

W2K, SP4 Terminal services. My remote users will work for
a while (days, weeks) and then suddenly they log on and
there are no printers for them to use. Once I reset the
server the printers are again available. What is wrong
that this keeps happening? How can I make the printers
available every time they log on?

 

[Stefan]

Next time the printers are gone, check the spooler service.
If that has stopped, it's probably a bad driver causing this.
Make su reto read http://www.workthin.com/tsp.htm

Stefan
http://www.printingsupport.com