Losing DSL Connection

[Guest]

For the past few days I've been having trouble with my DSL internet
connection; I also notice that though I keep my Norton AntiVirus default
setting to always on, when I restart - trying to restore my DSL - the
antivirus keeps coming back as disabled.

I'm guessing that the problem began after a Windows Installer 3.1 update cuz
the only way I can restore my DSL connectivity is to do a system restore to
last week. And last night, even though I could connect, during the first
couple of hours the transfer was painfully slow as though I had a dial-up
again.

Anyone else experiencing this?

 

[PA Bear]

Windows version?

With NAV disabled throughout all steps, I would:

1. Uninstall 'Windows Installer 3.1 - KB893803' via Add/Remove Programs and
reboot;

2. Download the update via
http://www.microsoft.com/downloads/...FC-5F56-4A38-B838-DE776FD4138C&displaylang=en
and save to your hard-drive;

3. Install the downloaded update whilst offline (NAV still disabled and all
other applications closed) and reboot.

4. Re-enable NAV.